【上海Ebay/Paypal】Business Support Agent 商户支持粤语专员
本帖最后由 xiaomaoyun 于 2011-8-18 17:01 编辑eBay
1.eBay来自于美国的财富500强企业，成立于1995年9月，是全球最大的互联网在线交易市场。
2.eBay在十年中获得了2000倍增长，2010年末季度营收高达25亿美元，净利润超过5亿美元。
3.拥有美国，德国，英国，法国，澳大利亚等40个国家和地区站点，3亿多eBay用户来至于150多个国家。从汽车到饰品，服装到玩具，家用器具到电子产品，任何合法商品都能在eBay全球平台通过自由竞拍或者一口价的方式成交。
PayPal
1.PayPal 是eBay的子公司，成立于1998年12月，是全球最大的在线支付解决方案领跑者。
2.PayPal在190个国家和地区支持24种货币，在全球有超过2.2亿个账户（截止到2009年12月）。
3.PayPal目前在跨国交易中超过90%的卖家和超过85%的买家认可并正在使用PayPal电子支付业务。
4.2010年营收高达34亿美元，占全球电子商务销售量的18%。
目前在中国，eBay & PayPal的员工已逾千人，包括技术研发、网络运营、客户服务、业务开拓和市场发展等部门的，来自各个国家的人才，并且仍在继续壮大，以满足亚太区业务的高速发展。
国际化的平台，高素质的团队，期待您的加入！
这个部门为何一直在招：
因为eBay 2009年开始要在上海建立一个亚太地区最大、即将成为全球最大的运作中心，所以招人量是很大的，必须分季度有计划招聘，所以从2009年一季度起我们就开始为这个运作中心招贤纳才，目前已经有超过300人成为PayPal的正式员工，希望对电子商务行业有兴趣的同学均可来此一试！
工作地点:
上海浦东新区张江高科
投简历至：
Name：helen
Mail：helen@hr-bearhunter.com
SPECIFIC DUTIES
1.Respond to inbound service requests and merchant inquiries via telephone and email routed to the Department in a knowledgeable and timely fashion. Serve as the single point of resolution for the customer.
2.Conduct regular outbound program to deliver merchant education via telephone and email. Ensure new merchants acknowledge general PayPal related policy and process, and facilitate them to activate transactions.
3.Assist customers with product information and site navigation. Ensure that new clients are familiar with PayPal procedures and processes that will impact their ability to manage their on-line businesses.
4.Demonstrate the ability to create, add, edit and troubleshoot our auction seller products, website seller tools, and all other products and services provided to eBay / PayPal customers. Assist the merchant in the selection of the correct PayPal product for his business needs. Provide consultative advice on new products or features that would benefit the Merchants through Upsell or Outreach campaigns.
5.Develop and maintain cross functional proficiency within selected departments, including buyer product information and Risk Operations.
6.Exercise judgment in the examination, interpretation, and decisions concerning the resolution of problems and activities to prevent monetary losses as they relate to product functionality.
7.Research and resolve inquiries verbally, in writing, and on-line.
8.Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and customer care issues.
9.Responsible for attending ongoing training and developing knowledge in all areas of the department as well as industry knowledge relating to small businesses, risk management and on-line business practices.
10.Maintain compliance with all applicable regulations.
11.Accurately record customer trends using the online tracking tool.
12.Perform related duties as assigned.
13. Good Cantonese and English.
REQUIREMENTS
1+ years related experience including:
1.Experience in a customer support environment; PayPal and eBay experience is preferred.
2. Direct experience in Resolution Services or other areas within Risk Operations is preferred.
3. Direct work experience in working with difficult customers, delivering complex messages that address company needs for additional information or modified actions by the merchant.
4. Experience in sales, Upsell or cross-sell customer support is preferred. Knowledge, Skills, and Abilities
a.Ability to function in multiple telephone and email queues covering several product lines.
b.Ability to learn and adapt to new software technologies.
c.Strong working knowledge of PC based internet and software applications.
d.Knowledge of external systems and software (The Internet, Microsoft Office - Outlook, Word, Excel).
e.Good oral and written English skills.
f.Bachelors degree or equivalent work experience preferred.
过几天Ebay 的hr 回去广州面试，想来上海发展的童鞋抓紧时间哦 应届生职位哦，拿到毕业证的童鞋顶上去。。。。
页:
[1]