外资银行高薪招聘 韩语客服
Job Duties: lTo handle acceptable volumes of user requests/calls and complete them in the specified Turn Around Time.l
Identify the customer requirements accurately. User requests should be fully analyzed and processed by following the standards, procedures and policies.l
Confidently guide and advise users in a structured manner with full explanation of issues, establish positive relationships and maintain effective liaison with all departments; operate in accordance with agreed procedures, standards and policies.l
Perform as per the set quality standards and procure satisfactory rating in the quality audits performed by Technical/Quality leads.- Work on feedback and ensure errors are not repeated.l
Contribute to Service Delivery and providing impeccable service to our users.l
Handle change and stay focused under pressure.- Identify and resolve complex issues on a day-to-day basis escalating if required to the relevant support areas and senior management.l
Co-ordinate with business area for any escalations raised by the user.l
Assist peers/new joiners and keep information of the latest developments.l
Take up additional tasks/delegations from the line manager.. The Person: l
Bachelor’s degree in Computer Science, Management Information Systems, Engineering, related technical field or equivalent experience.l
Proficient Korean verbal and written communication capabilities, TOPIK Band 5/6 or equivalent language level is preferable.l
Minimum of one year’s Information Technology/ IT Helpdesk experience or equivalent.l
Quick learner, Good job commitment and strong team work spirit. Willingness to work extended hours 符合条件，而又有兴趣的同学，可以把简历发到：janny.li@alphaselection.com.cn
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