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Job Duties: l. t" C0 M; Z( {* c( M( @
To handle acceptable volumes of user requests/calls and complete them in the specified Turn Around Time. l* z/ ~# X3 n0 |- {$ f% K
Identify the customer requirements accurately. User requests should be fully analyzed and processed by following the standards, procedures and policies. l% _, s$ P. L& u
Confidently guide and advise users in a structured manner with full explanation of issues, establish positive relationships and maintain effective liaison with all departments; operate in accordance with agreed procedures, standards and policies. l
( s" ~$ O% \- s9 ~0 i: M4 C' |& Z+ J/ j& pPerform as per the set quality standards and procure satisfactory rating in the quality audits performed by Technical/Quality leads.- Work on feedback and ensure errors are not repeated. l, }9 e- L/ F5 ~7 ~
Contribute to Service Delivery and providing impeccable service to our users. l6 f( V6 s2 A7 u) T* G
Handle change and stay focused under pressure.- Identify and resolve complex issues on a day-to-day basis escalating if required to the relevant support areas and senior management. l
2 o: n3 z m: j# k* ` TCo-ordinate with business area for any escalations raised by the user. l- w& g& t' H% q7 Z0 L6 n
Assist peers/new joiners and keep information of the latest developments. l
! b' L: ]& F z: r0 {Take up additional tasks/delegations from the line manager.. The Person: l' `3 F3 P' J. Z! o
Bachelor’s degree in Computer Science, Management Information Systems, Engineering, related technical field or equivalent experience. l r' f [9 W, H6 j" z
Proficient Korean verbal and written communication capabilities, TOPIK Band 5/6 or equivalent language level is preferable. l
- N2 P" B; e1 Y/ R AMinimum of one year’s Information Technology/ IT Helpdesk experience or equivalent. l& j) @+ M$ ~ h$ x. A
Quick learner, Good job commitment and strong team work spirit. Willingness to work extended hours 符合条件，而又有兴趣的同学，可以把简历发到：janny.li@alphaselection.com.cn |
IP卡
狗仔卡
发表于 2010-3-18 17:31
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