外资银行高薪招聘 韩语客服

重拾梦想

Job Duties:

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To handle acceptable volumes of user requests/calls and complete them in the specified Turn Around Time.

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Identify the customer requirements accurately. User requests should be fully analyzed and processed by following the standards, procedures and policies.

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$ @6 e, N& G% V4 AConfidently guide and advise users in a structured manner with full explanation of issues, establish positive relationships and maintain effective liaison with all departments; operate in accordance with agreed procedures, standards and policies.

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/ r% p* \$ u& F$ jPerform as per the set quality standards and procure satisfactory rating in the quality audits performed by Technical/Quality leads.- Work on feedback and ensure errors are not repeated.

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Contribute to Service Delivery and providing impeccable service to our users.

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Handle change and stay focused under pressure.- Identify and resolve complex issues on a day-to-day basis escalating if required to the relevant support areas and senior management.

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5 k/ x& J2 B0 t9 D( {Co-ordinate with business area for any escalations raised by the user.

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8 j1 r) p; F) c$ Z  j: Z& ]# ?; k8 GAssist peers/new joiners and keep information of the latest developments.

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( [# `3 Y8 s+ r* y5 e1 YTake up additional tasks/delegations from the line manager..

The Person:

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Bachelor’s degree in Computer Science, Management Information Systems, Engineering, related technical field or equivalent experience.

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. V/ p& J( h! L: Q! ]9 }& }Proficient Korean verbal and written communication capabilities, TOPIK Band 5/6 or equivalent language level is preferable.

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Minimum of one year’s Information Technology/ IT Helpdesk experience or equivalent.

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5 P# e! M/ C& [8 M# B" w1 |Quick learner, Good job commitment and strong team work spirit.

Willingness to work extended hours

符合条件，而又有兴趣的同学，可以把简历发到：[email protected]