外资银行高薪招聘 韩语客服

重拾梦想

Job Duties:

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% [5 t' F  g0 o1 I1 U5 V2 [) }To handle acceptable volumes of user requests/calls and complete them in the specified Turn Around Time.

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Identify the customer requirements accurately. User requests should be fully analyzed and processed by following the standards, procedures and policies.

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% {3 a+ n6 R0 \' sConfidently guide and advise users in a structured manner with full explanation of issues, establish positive relationships and maintain effective liaison with all departments; operate in accordance with agreed procedures, standards and policies.

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Perform as per the set quality standards and procure satisfactory rating in the quality audits performed by Technical/Quality leads.- Work on feedback and ensure errors are not repeated.

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Contribute to Service Delivery and providing impeccable service to our users.

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0 F: ?1 J5 T) k) sHandle change and stay focused under pressure.- Identify and resolve complex issues on a day-to-day basis escalating if required to the relevant support areas and senior management.

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  s; C* \# \5 u9 ACo-ordinate with business area for any escalations raised by the user.

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Assist peers/new joiners and keep information of the latest developments.

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Take up additional tasks/delegations from the line manager..

The Person:

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Bachelor’s degree in Computer Science, Management Information Systems, Engineering, related technical field or equivalent experience.

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$ W( `# Q- R2 L! Y+ vProficient Korean verbal and written communication capabilities, TOPIK Band 5/6 or equivalent language level is preferable.

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Minimum of one year’s Information Technology/ IT Helpdesk experience or equivalent.

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: B  V. i/ L) i% y) x% X* uQuick learner, Good job commitment and strong team work spirit.

Willingness to work extended hours

符合条件，而又有兴趣的同学，可以把简历发到：janny.li@alphaselection.com.cn