著名外资银行招聘 IT Support(正式员工）
该公司是国际知名银行，一经录用，与该公司签订全日制劳动合同成为其正式员工，将提供有竞争力的薪酬福利、休假以及一流的专业培训以及良好的发展空间。我公司Alpha Selection于2001年在香港设立，2007年在深圳设立了业务部门，2009在广州市建立了锐盛企业管理咨询有限公司，为国内许多快速发展的民营企业、外资企业、集团化企业和行业内知名企业提供所需的高级管理与技术人才。我公司是目前招聘单位在华南地球的长期合作伙伴，专业为该公司提供优秀的人才。如符合条件并对该职位有兴趣，请把简历发到shadow.bi@alphaselection.com.cnJob Title
Assistant Manager I, ITPO (AOC Helpdesk)
Job Description
[*]To delivery IT Service desk related services to users and business partners via Voice or Email channels[*]To handle acceptable volume of user requests/calls and complete them in the specified Turn Around Time[*]To identify the customer requirements accurately. User requests should be fully analyzed and processed by following the standards, procedures and policies[*]To work on feedback and ensure errors are not repeated[*]To identify and resolve complex issues on a day-to-day basis escalating if required to the relevant support areas and senior management[*]To acquire a thorough understanding of the process procedures, keep abreasting with changes made and provide quality services to the users[*]To strictly follow the standing instructions provided by the manager and complete them in a timely manner[*]To ensure compliance with audit requirements by perform.
Skills Required
[*]Bachelor’s degree in Computer Science, Management Information Systems, Engineering, related technical field or equivalent experience are preferable[*]Fluent in spoken Putonghua; Good written English for correspondence; Good in spoken English and Cantonese will be an advantage[*]Excellent verbal and written communication skills[*]Ability to understand, work with and interpret numeric data[*]Ability to build and maintain cordial relationship with users, peers and people at all levels utilizing diplomacy, judgment and interpersonal skills[*]Hold a good understanding of the complexities involved in managing a process and team[*]Good planning, organizing and prioritizing skills[*]Good communication skills with the ability to work independently, sometimes under pressure[*]Willingness to work extended hours.
Business Area/Department
ITPO - AOC Helpdesk
Academic Qualifications
Bachelor’s degree in Computer Science, Management Information Systems, Engineering, related technical field.
Years of Experience
Computer Science, Management Information Systems, Engineering, related technical field or equivalent experience are preferable.
Type of Experience
IT
Type of Opening
Full Time
Location
Guangzhou, China
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