某国际外资银行招聘IT维护专员
Job Duties: [*]To delivery IT Service desk related services to users and business partners via Voice or Email channels;[*]To handle acceptable volume of user requests/calls and complete them in the specified Turn Around Time; [*]To identify the customer requirements accurately. User requests should be fully analyzed and processed by following the standards, procedures and policies;[*]To work on feedback and ensure errors are not repeated; [*]To identify and resolve complex issues on a day-to-day basis escalating if required to the relevant support areas and senior management;[*]To acquire a thorough understanding of the process procedures, keep abreasting with changes made and provide quality services to the users.Requirement:
[*]Bachelor’s degree in Computer Science, Network Engineering(计算机科学与技术/网络工程);[*]Minimum of one year’s Information Technology/ IT Service desk experience or equivalent;[*]Excellent verbal and written communication skills ;[*]Fluent in spoken English and Cantonese; Good written English for correspondence;[*]Ability to build and maintain cordial relationship with users, peers and people at all levels utilizing diplomacy, judgment and interpersonal skills;[*]Good job commitment, able to perform the job according to provided procedure and work independently
一经录用，公司将提供完善的福利制度（五险一金、商业医疗保险、商业意外保险，带薪年假），广阔的职业提升平台，公平的竞争环境等。
有意者，可以把简历发到：janny.li@alphaselection.com.cn
页:
[1]