[招聘] 招 医学检验专业 硕士应届毕业生

TITLE:, S+ b* V7 q! f7 [% m
; s* S( `% M/ b# K
Field Application Specialist

LOCATION:
* ?% F- ~; P# l2 I+ c) jGuangzhou

DIVISION:, R) y7 E1 \6 O8 U
% J( L/ O( O, z8 R2 s( _6 D7 G
CDG,  Bio-Rad China

REPORTS TO:% Q, a2 N7 \8 F$ J
Regional sales manager

DATE:- [+ K, W* |( }; T0 R- n
$ D' Y+ V% C$ [( W& Q

APPROVED BY:
9 ^# G3 [( f6 j! ]9 ^" l; `' N, z; E

JOB  PURPOSE

To ensure company business objectives achieved  through the customers satisfaction
1 j8 G3 B8 H. L9 o8 i7 Fby:  

就以下途径通过客户满意度确保公司实现业务目标

Providing technical and application supports for all Company products% \+ S# h  {! {: K: B4 c/ k# S& G
to current and potential customers
- R  D6 \% O4 s3 A5 [2 o# P3 A% d* e3 C- n

向当前和目标客户提供所有公司产品的技术支持和应用支持

Giving assist to CDG sales and marketing for  their achievement of business plan

协助CDG的销售和市场实现业务计划

Monitoring our commitment to customer  satisfaction is performed and constantly improved

监控让客户满意的承诺的履行，并且不断提高

KEY RESULT  AREAS

ACCOUNTABILITIES

1. Support Activity

1." Y# g/ u( T: k! q9 \
Calling on  current customers on a regular basis to provide adequate technical support  for their proper use of products 定期联络当前客户为其正确使用产品提供充分的技术支持

2.
5 y3 G/ d8 g& `: {2 i2 wSupport the  installation, application and troubleshooting of products upon the request of  customers and sales/marketing staffs 根据客户和销售/市场人员需求支持产品的安装，应用和解决疑难杂症

3.
+ h  y+ Y$ k: o+ V: ZWorking  closely with service team coordinate on all customer service related matters 与维修部门就所有客户服务相关事务密切合作

4.
1 Q! ^2 X+ s+ {) ?Ensuring all  customer calls related to job are handled on time to their satisfaction 确保所有客户相关的来电得到及时和满意的处理

5.
* v  q) @# C! l8 i1 E- E# o# LTrain and  educate customers and staffs of distributor in collaboration with sales/marketing  staffs 与销售/市场人员合作培训客户和经销商

6.
5 b7 D" ^6 Z  }) A' V3 z2 ZConduct  presentation, demonstration and seminar upon the request of sales/marketing 根据销售/市场需求发表陈述，演示产品和主持讲座

7.
! t  j. ^9 C( F+ g2 p  }; M! S0 \Regular  distribution of product information and important notice of Company (Keeping  You Informed) 发布产品信息和公司重要告示

2. Knowledge for Products

1.# N; e5 G* H0 a  {" X! V
Detailed and  expert understanding of the technology and its possible applications over the  full breath of Company products 细致、专业地掌握所有公司产品的技术和其应用

2.7 g" ~) U. T* R8 h) g

7 e& f" Q% b+ qParticipate in training course for customer  satisfaction and product knowledge 参与让客户满意和产品知识的培训课程

3.# `4 C$ G9 y8 J2 d1 `5 o7 a  {6 }3 Q* M
Self study  for all cases of customer complaint and troubleshooting 自学所有的客户投诉和疑难杂症案例

3.$ v6 W5 p2 L' |, \' Y& l& ~* ?3 I
Liaison

1.1 ]/ \- C$ P8 D- p( d+ {( M
Good  communication and cooperation with all sales and marketing staffs 与所有销售和市场人员沟通良好

2. Compliance to the Company reporting system (Weekly and monthly  report) 遵守公司汇报系统（按月度，出差和会议汇报）

Qualifications, skills/attributes  and experience or other competencies that would be required for anyone who  would fill the job. You may also want to indicate competencies that may are Essential  and Desirable.

Qualifications

Essential

# [5 s: ]& }( j( ^, e7 L
5 {8 w' G0 I. m5 t" e9 K0 C  C
Relevant  tertiary qualifications (B. Sc or equivalent)

Desirable

Major in Laboratory Medicine

Experience

Essential

Minimum 1 years proven successful experience in  the Technical support or Sales and marketing 具备在

技术支持或销售和市场领域至少1年的成功经验

% D. S7 P4 R* K

) ~+ a9 J+ m- w$ L# o Reference  from min. 2 customers or industry (In case from outside) 由至少2位客户或行业出具证明

Desirable

Min. 1 year experience in the customer support  for IVD, diagnostic instruments and devices 具有体外诊断，诊断器械和设备方面的客户支持领域至少2年经验

Skills/Attributes

Essential

Attention to detail 注重细节

Positive, proactive approach to getting things  done 积极主动的工作方式

Excellent interpersonal and communication skills 出色的人际沟通能力

Good presentation skill 良好的陈述技巧

Thorough understanding of technology for IVD and  laboratory medicine 对体外诊断和实验医学有彻底的了解

Good reading comprehension of English 良好的英语阅读理解能力

Computing competence with current PC system 在PC系统环境下的电脑运用能力

Ideally experience within Bio-Rad organization 与公司组织融合

Attitude for Customer’s satisfaction 重视客户满意度