急招Assistant Manager, Contact Centre (Email Written) - 英文书信组专员
大家好,公司是著名外资银行,福利待遇较好.以下是这个职位的JD,请有兴趣的同学尽快发简历到以下邮箱: amy.xian@farorecruitment.com
Job Duties:
- Collect relevant product and service information and provide accurate and high quality response;
to customer's written enquiries via phone, emails and letters;
- Deliver prompt response to customers within established turnaround standards;
- Actively turn customer enquiries into sales, cross-selling and referral opportunities;
- Imply from common customer enquiries to make recommendations on service and sales delivery as well as customer and marketing communications.
Requirements:
- A bachelor holder, English or relative discipline are preferable;
- Fluent and pure Cantonese;
- Excellent spoken and written communication skills in English and creative problem solving abilities;
- Good knowledge in personal financial services and experiences in general customer services and sales is preferable;
- PC literacy and exposure to email handling;
- Excellent customer orientation mindset;
- Attention to details;
- 2010 & 2011 intern is welcomed.
Working Time:
- Rotating day shift (9:00-18:00),from Monday to Saturday;
- 8 hours per shift,average 40 hours per week.
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