资讯科技营运助理 (固定夜班, 工作地点:广州)
大家好,以下是这个职位的JD,请有兴趣的同学尽快发简历到以下邮箱: amy.xian@farorecruitment.comJob Duties:- To delivery IT Service desk related services to users and business partners via Voice or Email channels;- To handle acceptable volume of user requests / calls and completes them in the specified Turn around Time; - To identify the customer requirements accurately and user requests should be fully analyzed and processed by following the standards, procedures and policies;- To work on feedback and ensure errors are not repeated; - To identify and resolve complex issues on a day-to-day basis escalating if required to the relevant support areas and senior management;- To acquire a thorough understanding of the process procedures, keep abreasting with changes made and provide quality services to the users. Requirements:- Bachelor's degree in Computer Science, Management Information Systems, Engineering, related technical field or equivalent experience are preferable;- Minimum of one year's Information Technology/ IT Service desk experience or equivalent;- Be excellent verbal and written communication skills;- Be fluent in spoken English and Cantonese, knowledge of Putonghua will be an advantage;- Be good written English for correspondence;- Ability to build and maintain cordial relationship with users, peers and people at all levels utilizing diplomacy, judgment and interpersonal skills;- Be good job commitment, able to perform the job according to provided procedure and work independently;- Shift Pattern: fixed nightshift.
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