爱立信广州招聘Service Support Engineer（正式员工）
爱立信(中国)通信有限公司广州目前紧急需要招15位Service Support Engineer. 欢迎各地的应届毕业生申请
Job Title: Service Support Engineer
Location: Guangzhou
Number of Vacancy: 15
Job Objective:
A Services Engineer provides technical service and support to new and existing
customer networks or internal Ericsson test plants – telecom and datacom. Pl
ans, designs, troubleshoot and resolves problems in order to stabilise and opt
imise customer networks. Configures and integrates different nodes and solutio
ns in new and live customer networks, Delivers Learning services.
Responsibilities:
All activities performed by a Services Engineer should (normally) be in accord
ance to customer contract.
Services Engineer would typically interact with customer technical staff and o
peration managers, service engineers and other groups within Service Delivery
organization. They may also interact with groups in sales, R&D, 3rd Party supp
liers and local authorities.
Deliver services within site engineering, integration and/or configuration and
/or support of products and networks in accordance with a customer service con
tract. Services are predominantly delivered in live customer networks.
Create software packages for specific customers to stabilise and optimise thei
r networks, including customisations of interfaces between products.
Identify faults and troubleshoot these, according to a set of defined alternat
ives, and apply standard resolving processes in the network.
Develop and design methods, tools and scripts within a defined framework and i
n accordance to customer requirements.
Plan, design and optimise the network based on the customers' requirements on
the technical functionality.
When applicable, identify add on sales opportunities and address the opportuni
ties to the appropriate function within Ericsson.
Qualifications & Requirements:
Bachelor degree or above of first level University
Fluent in English/Chinese speaking and excellent in English/Chinese writing
Business and management awareness
Strong leadership and communication skill
Strong customer focus and problem solving skills.
Comprehensive knowledge of technologies
Well organized and have structure thinking
Initiative and positive personal personality
Experience of Ericsson product support. (optional)
Experience of Unix Applications knowledge. SCSA /SCNA certification is most pr
eferred.
Highly experience of TCP/IP knowledge, CCNP/CCIE certification is preferred.
Highly experience with Datacom products, e.g Router, Lanswitch, Firewall.
Flexible approach to change, Initiative, Team working, Communication, Creativi
ty, Responsible, Planning, Quality focus.
Interested pls send your application to :south.recruit@ericsson.com
请在邮件主题上注明申请的职位.
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