爱立信广州招聘Service Support Engineer（正式员工）

yueguang14

爱立信(中国)通信有限公司

广州目前紧急需要招15位Service Support Engineer. 欢迎各地的应届毕业生申请

Job Title: Service Support Engineer
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1 ~7 y, J/ U2 I7 h, A" gLocation: Guangzhou
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Number of Vacancy: 15


Job Objective:
2 r8 V) H& l; w! X; |A Services Engineer provides technical service and support to new and existing
7 T. X" T- I4 M& {customer networks or internal Ericsson test plants – telecom and datacom. Pl
( }  [9 k3 @" @# Fans, designs, troubleshoot and resolves problems in order to stabilise and opt
$ `( M9 x3 `1 q/ nimise customer networks. Configures and integrates different nodes and solutio
2 n3 C. ~! r2 s4 j5 r2 R+ |ns in new and live customer networks, Delivers Learning services.

Responsibilities:
1 ?4 G; [* V- \& V& M# [All activities performed by a Services Engineer should (normally) be in accord
ance to customer contract.
" |' J" j1 @" y" rServices Engineer would typically interact with customer technical staff and o
peration managers, service engineers and other groups within Service Delivery
9 h) f( \8 M( Q7 D% E9 W4 f7 torganization. They may also interact with groups in sales, R&D, 3rd Party supp
) E1 C. ^/ @$ [, R- w9 `liers and local authorities.
Deliver services within site engineering, integration and/or configuration and
: f/ d* ^) U. ^) b4 k/or support of products and networks in accordance with a customer service con
, w/ t% B/ K/ T( B# V; i' ktract. Services are predominantly delivered in live customer networks.
Create software packages for specific customers to stabilise and optimise thei
r networks, including customisations of interfaces between products.
* _% u9 P) i2 k7 PIdentify faults and troubleshoot these, according to a set of defined alternat
ives, and apply standard resolving processes in the network.
Develop and design methods, tools and scripts within a defined framework and i
3 u1 y: H) e  ]% dn accordance to customer requirements.
$ I/ R" l+ M* S# }! p. \* gPlan, design and optimise the network based on the customers' requirements on
+ ?1 X& S1 E: K- K, [the technical functionality.
When applicable, identify add on sales opportunities and address the opportuni
ties to the appropriate function within Ericsson.
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: k% o, o0 p8 y* j; R/ E- DQualifications & Requirements:
Bachelor degree or above of first level University
Fluent in English/Chinese speaking and excellent in English/Chinese writing
' z4 p+ K5 X2 U( Y, L: yBusiness and management awareness
Strong leadership and communication skill
Strong customer focus and problem solving skills.
Comprehensive knowledge of technologies
8 o! X6 P2 S6 m+ M2 `% uWell organized and have structure thinking
Initiative and positive personal personality  
$ c0 e6 Y! ]# i9 i! q, YExperience of Ericsson product support. (optional)
Experience of Unix Applications knowledge. SCSA /SCNA certification is most pr
, {7 v; N0 S- L5 z- }9 |eferred.
1 D+ O* C' {, m6 aHighly experience of TCP/IP knowledge, CCNP/CCIE certification is preferred.

/ |  d( ^5 |: EHighly experience with Datacom products, e.g Router, Lanswitch, Firewall.
Flexible approach to change, Initiative, Team working, Communication, Creativi
' O9 Y. U# ?* ~6 [/ ~  fty, Responsible, Planning, Quality focus.

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: W( ^* S* m; d3 WInterested pls send your application to :south.recruit@ericsson.com
; n9 h# t) Y7 X" |  ]  X请在邮件主题上注明申请的职位.