IBM: 电话客服代表(Mandarin+English) 工作地点：深圳市
职位描述Job Responsibilities
-Provide helpdesk support to SAP end users:
-Handle telephone calls, e-mail and fax
-Verify and log every call by following predefined policy and procedure
-Diagnosing problems and determining the severity
-Referring problems to support groups
-Updating the user on the call status, and confirming with the user that problem is fixed
-Ad hoc project and administration support
工作职责:
-为SAP终端用户提供桌面技术支持
-通过电话,邮件等渠道接受客户要求并及时处理个案。
-根据有关规定记录每一个服务要求
-分析和决定问题的优先级别
-能够准确的把问题派送到相应的支持组
-及时向用户报告问题处理的进程以及问题解决后要和用户进行确认
-对新的项目予以支持和管理的工作
Job Requirements
-Excellent command of Mandarin
-Upstanding English Skill (CET6+), Good command of oral and written English. Excellent English Skill is preferred
-Excellent communication, telephone manner, technical skill and interpersonal skills
-Self initiative, pro-active, hard working, good attitude and team player
-Sense of urgency, able to work under pressure, overtime and crisis situation, and at odd hours
-On-shift duty is required
-Can accept flexible working hours
-One- two years Call Centre & customer service experience is required
职位要求:
-具有流畅的口头表达能力(普通话标准)
-英语六级或以上、具良好的交谈及写作能力(英语能力优秀优先考虑)
-良好的人际沟通技巧与电话沟通习惯
-熟悉Windows操作系统,Office软件,对Internet以及网络连接有一定的了解
-具有责任心,办事干练、反应灵活及团体合作精神
-能承受压力,能够处理各种紧急的情况,能接受加班工作
-能接受轮班工作
-能接受弹性上班时间
-具有1-2 年呼叫中心或者客服工作经验者优先考虑
Qualifications
-Bachelor degree, major in any discipline (Computer related preferred)
学历要求:
-大学本科或以上学历,专业不限(计算机相关专业优先考虑)
Applicants can send your latest resume to jinchenj@cn.ibm.com.
有意该职位的申请人可直接将个人最新简历发送至 jinchenj@cn.ibm.com
*注意：该职位非实习生职位，只针对已获得毕业证书和学位证书的同学开放，2012n年毕业的同学，如果有兴趣在毕业后加入IBM，可以关注IBM Career Website 请问什么时候才能审核完毕呢? 谢谢
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