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职位描述
( E1 e- f% E- E0 F2 u! Q4 ?Job Responsibilities6 ?2 F' U. B, }0 `) v
-Provide helpdesk support to SAP end users:; t$ A6 e7 L0 q9 ^1 A
-Handle telephone calls, e-mail and fax
' S& i8 k' j) @-Verify and log every call by following predefined policy and procedure2 T G; d# p; S& T* t. y% I" ?
-Diagnosing problems and determining the severity
7 P9 T, l4 \9 b' p' R-Referring problems to support groups I3 s, O/ ^ v; J+ X
-Updating the user on the call status, and confirming with the user that problem is fixed/ C4 o5 M, r* S6 s- o( q
-Ad hoc project and administration support
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- I3 ^/ L+ H h6 P& L* P2 w8 g6 p0 B7 R工作职责:+ y7 a- Y* [+ B
-为SAP终端用户提供桌面技术支持) o% U- [! z, |: G3 Y' T
-通过电话,邮件等渠道接受客户要求并及时处理个案。3 H/ S6 {8 [ ^6 |! e+ e4 T
-根据有关规定记录每一个服务要求5 {& f+ @5 j7 {* p" {; A
-分析和决定问题的优先级别
( s M1 g+ O) t3 v-能够准确的把问题派送到相应的支持组9 ?: x4 e3 ` _3 K
-及时向用户报告问题处理的进程以及问题解决后要和用户进行确认 A4 S( x0 s: z o* \( ?, Q
-对新的项目予以支持和管理的工作9 i Z0 s' E2 i" o4 Z3 W
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Job Requirements7 O- b& J4 b3 p! t3 c! I2 D: L8 k( x7 o
-Excellent command of Mandarin
7 h- S$ F' h& S x" \-Upstanding English Skill (CET6+), Good command of oral and written English. Excellent English Skill is preferred$ v4 ]8 f, n7 l1 O/ _1 P7 s
-Excellent communication, telephone manner, technical skill and interpersonal skills
6 E' J( M) p. s0 M# \-Self initiative, pro-active, hard working, good attitude and team player
$ T; {% W7 U3 L2 U-Sense of urgency, able to work under pressure, overtime and crisis situation, and at odd hours3 t) G& F: Q0 {! K! h
-On-shift duty is required
1 C- [8 p0 U5 `-Can accept flexible working hours A' n7 P! {: r, N. z3 u
-One- two years Call Centre & customer service experience is required
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职位要求:5 @0 O. O* t3 H8 [8 a
-具有流畅的口头表达能力(普通话标准)
8 a9 q* G8 r9 u' F-英语六级或以上、具良好的交谈及写作能力(英语能力优秀优先考虑)- L5 ~# O; U, e. g! p" I
-良好的人际沟通技巧与电话沟通习惯$ z/ h) s/ B1 Z' D6 A Y$ ^
-熟悉Windows操作系统,Office软件,对Internet以及网络连接有一定的了解
8 |0 h, ]% B- |, r' L' s-具有责任心,办事干练、反应灵活及团体合作精神) t$ ]9 Z' a9 f6 K& N
-能承受压力,能够处理各种紧急的情况,能接受加班工作 q1 y$ F6 r8 m" h5 ~: {
-能接受轮班工作0 q5 X: { @; b$ _2 h
-能接受弹性上班时间$ _0 S$ I# l2 a$ u" `; L
-具有1-2 年呼叫中心或者客服工作经验者优先考虑( \3 U# e3 @6 f- z% L0 y
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Qualifications
4 l# K3 c/ S/ k5 `$ H-Bachelor degree, major in any discipline (Computer related preferred)
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学历要求:
1 L+ y% R, i9 Z" O( I! Q9 Z2 v-大学本科或以上学历,专业不限(计算机相关专业优先考虑)
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% @3 }! C3 r! |$ G' H. J8 N3 VApplicants can send your latest resume to jinchenj@cn.ibm.com.* d% F, _2 F5 B0 x5 j F4 `
有意该职位的申请人可直接将个人最新简历发送至 jinchenj@cn.ibm.com
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6 n. B3 D% `7 Y' Q1 h7 o" e*注意:该职位非实习生职位,只针对已获得毕业证书和学位证书的同学开放,2012n年毕业的同学,如果有兴趣在毕业后加入IBM,可以关注IBM Career Website |
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