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职位描述
* D( d& c" a3 |2 X) y* P+ wJob Responsibilities% V" u9 A/ H) K$ G2 \. j% W: m
-Provide helpdesk support to SAP end users:* g7 t/ z' ]) R
-Handle telephone calls, e-mail and fax. d5 R. J+ s9 w" A( J' I% o
-Verify and log every call by following predefined policy and procedure, Y' X+ C" V) _0 P% z H
-Diagnosing problems and determining the severity# d' [) Q0 Q d; K# M. Q; J- H# M, y" l5 f
-Referring problems to support groups0 a9 c V/ V' T- N$ g% x6 K
-Updating the user on the call status, and confirming with the user that problem is fixed
9 I7 S( m6 N L# n$ g% j; M: [-Ad hoc project and administration support9 ^! g1 S6 p. D1 c7 q$ K2 u: d% D/ [
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工作职责:5 L$ L% |' F! j3 g/ h9 M
-为SAP终端用户提供桌面技术支持3 B) r0 N5 F# i( w3 ^
-通过电话,邮件等渠道接受客户要求并及时处理个案。" [; U2 t' y( M" g2 w' ^
-根据有关规定记录每一个服务要求
( m4 x `' D) s K$ l+ M: h-分析和决定问题的优先级别+ u5 X1 F$ S$ A4 [5 @) ~
-能够准确的把问题派送到相应的支持组
6 `1 y: [$ Y7 D2 L% [" n1 V8 A-及时向用户报告问题处理的进程以及问题解决后要和用户进行确认
# M1 ?: [8 L6 ^: ~5 b4 ~-对新的项目予以支持和管理的工作 P5 \4 o7 M4 }7 B6 S
M# V& B8 J" U! X) j' g OJob Requirements) t% a8 E9 q% z* k Q' A
-Excellent command of Mandarin
9 h; C" _3 V. I0 U. e M, I3 _-Upstanding English Skill (CET6+), Good command of oral and written English. Excellent English Skill is preferred
& [6 {3 ~+ l9 T5 d$ U5 N$ F-Excellent communication, telephone manner, technical skill and interpersonal skills
j9 [5 ?) \' p; f-Self initiative, pro-active, hard working, good attitude and team player; ~* S) H! @; ]2 B$ m2 H
-Sense of urgency, able to work under pressure, overtime and crisis situation, and at odd hours" O0 U* B& u3 z
-On-shift duty is required
3 J& v8 j8 e/ R- f( ]-Can accept flexible working hours3 ?) Q; n1 `2 v/ _; f
-One- two years Call Centre & customer service experience is required
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, A3 g( w( `0 G8 _! N职位要求:8 b' T, j7 T, A; p/ p' S
-具有流畅的口头表达能力(普通话标准)- v' {/ i0 N! j8 E8 \
-英语六级或以上、具良好的交谈及写作能力(英语能力优秀优先考虑)
3 [# Z8 _% V* F8 f) _' Z-良好的人际沟通技巧与电话沟通习惯
6 l" f% G1 l, j. A3 f; N1 H/ O, g# {-熟悉Windows操作系统,Office软件,对Internet以及网络连接有一定的了解
E6 a6 v4 X! G- D0 i& R; N) d-具有责任心,办事干练、反应灵活及团体合作精神
+ B' L7 g3 D) C( p# d7 Q% V-能承受压力,能够处理各种紧急的情况,能接受加班工作
3 s- J D6 _. i. @; c8 x. F2 Q; _-能接受轮班工作8 t, O4 g7 k$ |! \9 v j
-能接受弹性上班时间; R2 m+ A# t/ |; G. F/ E0 h
-具有1-2 年呼叫中心或者客服工作经验者优先考虑
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Qualifications
) i9 o6 h$ K$ E1 l-Bachelor degree, major in any discipline (Computer related preferred)8 e/ K P1 L M
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学历要求:
2 v. p. b. h) y* z! z2 s/ m! v. o-大学本科或以上学历,专业不限(计算机相关专业优先考虑)
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2 V- F+ B: v( K. R6 HApplicants can send your latest resume to jinchenj@cn.ibm.com.3 P/ ?6 V9 _" K" R/ ?2 Q
有意该职位的申请人可直接将个人最新简历发送至 jinchenj@cn.ibm.com
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*注意:该职位非实习生职位,只针对已获得毕业证书和学位证书的同学开放,2012n年毕业的同学,如果有兴趣在毕业后加入IBM,可以关注IBM Career Website |
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