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职位描述
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-Provide helpdesk support to SAP end users:4 N F; y: |. K. f& E
-Handle telephone calls, e-mail and fax6 n) u! ?. R) x
-Verify and log every call by following predefined policy and procedure2 I+ A' |/ y* f; V% e7 o" I' F/ a% V# {
-Diagnosing problems and determining the severity
: S$ g/ r8 |5 ]" S" p-Referring problems to support groups( n+ Y( C) O4 n! E& Q
-Updating the user on the call status, and confirming with the user that problem is fixed& B! R0 f2 X9 s4 W) D
-Ad hoc project and administration support
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" m; I7 i) W+ d$ Z4 E" |6 Z$ L工作职责:
% {+ I4 n+ Z+ M' d" R. ?+ M g" U-为SAP终端用户提供桌面技术支持
' X& h* } d# c% ?2 N-通过电话,邮件等渠道接受客户要求并及时处理个案。+ T; Q* ~+ z; N2 x6 t7 z8 c
-根据有关规定记录每一个服务要求& p7 ~% P8 @7 B7 a2 g7 h7 Z
-分析和决定问题的优先级别
G- T4 Q! q ]-能够准确的把问题派送到相应的支持组
1 D# f% {# \& X1 K9 m; i; F-及时向用户报告问题处理的进程以及问题解决后要和用户进行确认
3 s" s4 L) u' P+ V, }-对新的项目予以支持和管理的工作
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% N5 D a4 `" |0 U3 D3 X6 `9 a$ bJob Requirements% b+ Y1 P0 \6 e! Q7 w4 a- \
-Excellent command of Mandarin
) C: c1 @" U: R% Z-Upstanding English Skill (CET6+), Good command of oral and written English. Excellent English Skill is preferred
% ^8 ^1 F( n6 i+ a s: C( k! s+ }-Excellent communication, telephone manner, technical skill and interpersonal skills
% m% J" Z: v9 Z9 }5 @-Self initiative, pro-active, hard working, good attitude and team player1 g5 p8 O; J) ]0 `5 n
-Sense of urgency, able to work under pressure, overtime and crisis situation, and at odd hours2 \7 a' L* t4 U; E
-On-shift duty is required
2 T s( N/ z; F-Can accept flexible working hours
: ]- x' g2 a9 ]; `1 W-One- two years Call Centre & customer service experience is required
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职位要求:" v! D+ F6 { a3 Q7 J
-具有流畅的口头表达能力(普通话标准)
( x* y% ?4 _' @9 V. G: m-英语六级或以上、具良好的交谈及写作能力(英语能力优秀优先考虑)2 p5 I. D" p! E2 l | B" r
-良好的人际沟通技巧与电话沟通习惯; w) m# o9 f) H6 G. _/ h# ]3 P
-熟悉Windows操作系统,Office软件,对Internet以及网络连接有一定的了解
" v8 w& R9 H* {. O- i-具有责任心,办事干练、反应灵活及团体合作精神
+ J# S3 U7 @, ~/ E3 ]-能承受压力,能够处理各种紧急的情况,能接受加班工作
" Z% s8 ?8 r5 L4 _. P$ B. {4 n-能接受轮班工作' g; Y/ t3 G$ o) k% |2 q
-能接受弹性上班时间' t. Q# D% G4 l3 Q
-具有1-2 年呼叫中心或者客服工作经验者优先考虑
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Qualifications
5 ^, I8 s4 A* j-Bachelor degree, major in any discipline (Computer related preferred)6 y2 K& f. l- n2 `; {
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学历要求:
* P1 R+ L& g; C6 Y& N9 K% a4 F-大学本科或以上学历,专业不限(计算机相关专业优先考虑)
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Applicants can send your latest resume to jinchenj@cn.ibm.com.$ n" V! N8 Y: G' n0 g
有意该职位的申请人可直接将个人最新简历发送至 jinchenj@cn.ibm.com* M! P% [. N: Q8 f3 a' M- ^* g
1 u$ K3 l+ P/ M- U*注意:该职位非实习生职位,只针对已获得毕业证书和学位证书的同学开放,2012n年毕业的同学,如果有兴趣在毕业后加入IBM,可以关注IBM Career Website |
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