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职位描述
1 [1 k6 r% [6 I& B/ e; kJob Responsibilities2 X0 Q- a, q: \+ }( E% O- ^
-Provide helpdesk support to SAP end users:' c( {' Q. o+ E' c. R" B
-Handle telephone calls, e-mail and fax- T8 @' U- H, R$ O) u4 y/ S
-Verify and log every call by following predefined policy and procedure
: c: f4 N. p- j$ B$ Y-Diagnosing problems and determining the severity
1 F& [1 D# i0 q z Q5 K-Referring problems to support groups4 C9 Y/ ~: Z* f: I5 s# _
-Updating the user on the call status, and confirming with the user that problem is fixed, C$ y% t& ?7 b# {, L5 i; H: d7 R
-Ad hoc project and administration support
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- F7 n, l3 \# g工作职责:
V$ ~+ v1 O& P# @7 V( ]-为SAP终端用户提供桌面技术支持
0 w4 r! j4 r6 {$ n y0 D6 F-通过电话,邮件等渠道接受客户要求并及时处理个案。& t# y) P1 b% Y6 s6 f! {7 x9 Q
-根据有关规定记录每一个服务要求
- v t7 u: f5 Y5 }! ?-分析和决定问题的优先级别) t) W' B+ p2 }# G v8 j
-能够准确的把问题派送到相应的支持组; O8 w+ Z* w/ ^$ J- ?, H: z
-及时向用户报告问题处理的进程以及问题解决后要和用户进行确认
) a0 G- T; ]/ c* Y. j-对新的项目予以支持和管理的工作
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! @4 w) [8 R* q5 RJob Requirements
" C* E R. e% P3 c& ?7 D: `3 e-Excellent command of Mandarin
6 L2 q3 j; q8 Q; O% u* B+ w; q/ R; Q, J-Upstanding English Skill (CET6+), Good command of oral and written English. Excellent English Skill is preferred! j4 }! p1 O8 @; S3 Z
-Excellent communication, telephone manner, technical skill and interpersonal skills1 B0 M$ l, B, ~6 A1 T6 {; i: u
-Self initiative, pro-active, hard working, good attitude and team player
5 f, I6 m; X: A0 ~-Sense of urgency, able to work under pressure, overtime and crisis situation, and at odd hours
( Q+ m7 y) u0 j0 T7 O/ u-On-shift duty is required
. d' N) D( W3 p# ]+ D" ~" T-Can accept flexible working hours2 q& U9 i( o: H1 I$ F3 K
-One- two years Call Centre & customer service experience is required
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职位要求:
; }; ?' u# |% m+ b-具有流畅的口头表达能力(普通话标准)
+ Z1 Q1 b/ X; r-英语六级或以上、具良好的交谈及写作能力(英语能力优秀优先考虑)# D/ |+ m& I9 x1 d7 O4 [+ x, ?9 J
-良好的人际沟通技巧与电话沟通习惯
# @4 y6 s+ o5 b1 `7 K! e: i- O+ d-熟悉Windows操作系统,Office软件,对Internet以及网络连接有一定的了解* }' ]% S4 y; r# g# |
-具有责任心,办事干练、反应灵活及团体合作精神
: _. i& {. `* ^9 Z: w-能承受压力,能够处理各种紧急的情况,能接受加班工作
0 l6 z/ f G- q7 n-能接受轮班工作
1 J j/ C# K$ F5 l/ @-能接受弹性上班时间4 o: P4 Q2 t; O- |# K& X. q0 ]
-具有1-2 年呼叫中心或者客服工作经验者优先考虑; `) q' D6 w5 t& p4 [
0 u% Z2 m1 d/ }/ f2 @Qualifications# v; J% c' ]3 C: J/ r
-Bachelor degree, major in any discipline (Computer related preferred)# A/ h `; J0 j+ M# W; W o: D9 O, ~
/ }( D! c; x k- w" W; d) t学历要求:& S% _% g1 U9 N
-大学本科或以上学历,专业不限(计算机相关专业优先考虑)+ Z0 ], T3 t! ]
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Applicants can send your latest resume to jinchenj@cn.ibm.com.5 P! F q. e! o1 C$ u* g
有意该职位的申请人可直接将个人最新简历发送至 jinchenj@cn.ibm.com, g# G8 w6 M$ o7 z1 m" e+ W
% u- P# t# H0 i3 }1 |*注意:该职位非实习生职位,只针对已获得毕业证书和学位证书的同学开放,2012n年毕业的同学,如果有兴趣在毕业后加入IBM,可以关注IBM Career Website |
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