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本帖最后由 彩绘馒头 于 2010-7-28 10:12 编辑 9 E9 h/ K, @0 J! u6 ]& z1 c
) c) b! P% c4 ]$ s8 \8 D1 q: Ecompany:Bio-Rad Laboratories (Shanghai) Ltd.
/ H' J) n0 g6 G2 N$ F4 ], Q& Z 伯乐生命医学产品（上海）有限公司
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; d \* K9 K9 Z0 ~$ klocation：广州8 V0 b; S0 S' X" C/ p5 U: h
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有意者联系：* Z% i) S- P, {
（猎头）- m0 o$ d+ v0 }2 p
Direct line: (0755) 82692722
6 u" C- Q; C, r) P2 yFax: (0755) 82692569
0 ^% Y/ G( U! w/ T- b$ T sEmail: szbw_qstephany#hotmail.com
, b/ F6 |4 E8 k4 b+ I2 nBond West Consultants$ K: I: h/ y: H4 p
Company Website: www#bondwes#com/ c _ m: s$ k& M
深圳市罗湖区深南东路4003号世界金融中心A座七楼E单元（518001)
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4 T# n2 C+ H$ W7 l7 v工作描述：( S; P9 J, E$ u1 K
POSITION PROFILE) C' P" d8 d3 ~# T- Q9 J
| TITLE:
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Field Application Specialist LOCATION:! F4 \8 Q- |( W$ u3 Z7 V: K" O5 X- W
Guangzhou DIVISION:3 }# r8 H" V/ v+ q7 _# U( R5 V) _
; e( M0 }. n+ W% o0 y0 K0 lCDG, Bio-Rad China REPORTS TO:9 w, W; g9 z8 a0 h+ O! r
Regional sales manager | DATE:
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, F! E: w4 N) T2 o APPROVED BY: 3 b) {9 ]; Q, B9 j" M" E/ y
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| JOB PURPOSE | | To ensure company business objectives achieved through the customers satisfaction
3 m% k& V! \7 R/ T0 G" u/ ?by: 就以下途径通过客户满意度确保公司实现业务目标 | | Providing technical and application supports for all Company products5 _- G- d* R3 O1 U* D
to current and potential customers m) o5 W# x" y
$ v; J8 }. V+ E5 h. e 向当前和目标客户提供所有公司产品的技术支持和应用支持 | | Giving assist to CDG sales and marketing for their achievement of business plan 协助CDG的销售和市场实现业务计划 | | Monitoring our commitment to customer satisfaction is performed and constantly improved 监控让客户满意的承诺的履行，并且不断提高 |
| KEY RESULT AREAS | ACCOUNTABILITIES | | 1. Support Activity | 1.
n- U- e/ h$ NCalling on current customers on a regular basis to provide adequate technical support for their proper use of products 定期联络当前客户为其正确使用产品提供充分的技术支持 2.
) @: T6 r4 w. x+ I( X% a" a8 CSupport the installation, application and troubleshooting of products upon the request of customers and sales/marketing staffs 根据客户和销售/市场人员需求支持产品的安装，应用和解决疑难杂症 3.6 a2 u1 H/ R( c s$ T; L
Working closely with service team coordinate on all customer service related matters 与维修部门就所有客户服务相关事务密切合作 4.
. l* w5 p! k+ n1 I+ CEnsuring all customer calls related to job are handled on time to their satisfaction 确保所有客户相关的来电得到及时和满意的处理 5.
; K, l7 d8 ]0 lTrain and educate customers and staffs of distributor in collaboration with sales/marketing staffs 与销售/市场人员合作培训客户和经销商 6.! K1 b# E, ?9 M4 h% z% h1 I
Conduct presentation, demonstration and seminar upon the request of sales/marketing 根据销售/市场需求发表陈述，演示产品和主持讲座 7.
, n7 f. ?; E2 t# k5 h Q/ XRegular distribution of product information and important notice of Company (Keeping You Informed) 发布产品信息和公司重要告示 | | 2. Knowledge for Products | 1.
2 f; p, j& H6 _& j& d& uDetailed and expert understanding of the technology and its possible applications over the full breath of Company products 细致、专业地掌握所有公司产品的技术和其应用 2.
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Participate in training course for customer satisfaction and product knowledge 参与让客户满意和产品知识的培训课程 3.+ i5 T+ n5 t7 U& c+ @
Self study for all cases of customer complaint and troubleshooting 自学所有的客户投诉和疑难杂症案例 | | 3.2 l: i9 l; n* r% U
Liaison | 1.
' [, U' P' S3 w$ w1 YGood communication and cooperation with all sales and marketing staffs 与所有销售和市场人员沟通良好 2. Compliance to the Company reporting system (Weekly and monthly report) 遵守公司汇报系统（按月度，出差和会议汇报） |
| QUALIFICATIONS, SKILLS AND EXPERIENCE | | Qualifications, skills/attributes and experience or other competencies that would be required for anyone who would fill the job. You may also want to indicate competencies that may are Essential and Desirable. | | Qualifications | | Essential | | 4 U# H2 W& b7 n8 V. q% }
( L3 E4 n2 H- Z( u Relevant tertiary qualifications (B. Sc or equivalent) | | Desirable | | Major in Laboratory Medicine | | Experience | | Essential | | Minimum 1 years proven successful experience in the Technical support or Sales and marketing 具备在 | | 技术支持或销售和市场领域至少1年的成功经验 | | $ w! u' _6 i8 ]
# d2 v" e+ H# `1 \ Reference from min. 2 customers or industry (In case from outside) 由至少2位客户或行业出具证明 | | Desirable | | Min. 1 year experience in the customer support for IVD, diagnostic instruments and devices 具有体外诊断，诊断器械和设备方面的客户支持领域至少2年经验 | | Skills/Attributes | | Essential | | Attention to detail 注重细节 | | Positive, proactive approach to getting things done 积极主动的工作方式 | | Excellent interpersonal and communication skills 出色的人际沟通能力 | | Good presentation skill 良好的陈述技巧 | | Thorough understanding of technology for IVD and laboratory medicine 对体外诊断和实验医学有彻底的了解 | | Good reading comprehension of English 良好的英语阅读理解能力 | | Computing competence with current PC system 在PC系统环境下的电脑运用能力 | | Ideally experience within Bio-Rad organization 与公司组织融合 | | Attitude for Customer’s satisfaction 重视客户满意度 |
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发表于 2010-7-28 10:10
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