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本帖最后由 彩绘馒头 于 2010-7-28 10:12 编辑 ? j3 v5 c# t3 C# e* P
0 v! {& S' N: J7 J6 M: Ncompany:Bio-Rad Laboratories (Shanghai) Ltd.9 M$ Q4 g* e t. m7 V
伯乐生命医学产品（上海）有限公司
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location：广州
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有意者联系：
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8 b; S" G, j# S- j; z9 HDirect line: (0755) 82692722
, s' O( f8 R9 s2 j- C6 O& ]Fax: (0755) 82692569- U. G7 `2 V1 b, @0 e- P t. {- J; o
Email: szbw_qstephany#hotmail.com) {8 ~) h/ R" d* ]2 e
Bond West Consultants
. T# b- S6 _, ~1 J7 mCompany Website: www#bondwes#com
6 J0 k" C* M& l5 Z0 `% X- J! I( m' B0 c深圳市罗湖区深南东路4003号世界金融中心A座七楼E单元（518001)$ g2 q; j, J- M' i
% |' A# z! `" t5 ^工作描述：
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| TITLE:
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Field Application Specialist LOCATION:0 j' O! ^2 Y2 g1 K J% E0 z
Guangzhou DIVISION:
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X0 d9 l, L0 M# n" Z0 M; X: `4 z' TCDG, Bio-Rad China REPORTS TO:
" j! i' X1 \4 w* E ], VRegional sales manager | DATE:8 h6 _* l; K! {
* P8 e. B) @2 D$ Y4 y! Z4 f APPROVED BY: , h# M1 P, Z+ p+ E/ u. c; B! t
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| JOB PURPOSE | | To ensure company business objectives achieved through the customers satisfaction, o1 S! Q. _% W" H! B- O& H) A5 Z7 e
by: 就以下途径通过客户满意度确保公司实现业务目标 | | Providing technical and application supports for all Company products& U' d& v& I1 P, w: ~ K" B3 E
to current and potential customers# n j. s/ @3 \. h M0 d" Q
7 ~8 b8 V- i+ S: m# j3 c4 V9 e 向当前和目标客户提供所有公司产品的技术支持和应用支持 | | Giving assist to CDG sales and marketing for their achievement of business plan 协助CDG的销售和市场实现业务计划 | | Monitoring our commitment to customer satisfaction is performed and constantly improved 监控让客户满意的承诺的履行，并且不断提高 |
| KEY RESULT AREAS | ACCOUNTABILITIES | | 1. Support Activity | 1.; r: q! ~- a# i1 T
Calling on current customers on a regular basis to provide adequate technical support for their proper use of products 定期联络当前客户为其正确使用产品提供充分的技术支持 2.; a: ~& s! p- y' B5 r: s
Support the installation, application and troubleshooting of products upon the request of customers and sales/marketing staffs 根据客户和销售/市场人员需求支持产品的安装，应用和解决疑难杂症 3.0 l. q8 |2 l, S" ~# c% O6 O
Working closely with service team coordinate on all customer service related matters 与维修部门就所有客户服务相关事务密切合作 4.' F3 y/ m$ r( d# z
Ensuring all customer calls related to job are handled on time to their satisfaction 确保所有客户相关的来电得到及时和满意的处理 5.5 A ^, g0 S* q) q1 y# Y! H9 ^
Train and educate customers and staffs of distributor in collaboration with sales/marketing staffs 与销售/市场人员合作培训客户和经销商 6.) k/ e @$ j& i7 _" D
Conduct presentation, demonstration and seminar upon the request of sales/marketing 根据销售/市场需求发表陈述，演示产品和主持讲座 7.
. c1 [8 Y1 ^& { x8 lRegular distribution of product information and important notice of Company (Keeping You Informed) 发布产品信息和公司重要告示 | | 2. Knowledge for Products | 1./ u& y; _9 E" T' h4 O
Detailed and expert understanding of the technology and its possible applications over the full breath of Company products 细致、专业地掌握所有公司产品的技术和其应用 2.
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/ r: F/ k3 S# Z! \1 f3 r7 ~& fParticipate in training course for customer satisfaction and product knowledge 参与让客户满意和产品知识的培训课程 3.7 w0 n% A2 Q9 M9 ~0 S8 s$ ]9 q
Self study for all cases of customer complaint and troubleshooting 自学所有的客户投诉和疑难杂症案例 | | 3./ T% x6 W) U( x# s
Liaison | 1.. O/ W$ D s3 R) w, Y
Good communication and cooperation with all sales and marketing staffs 与所有销售和市场人员沟通良好 2. Compliance to the Company reporting system (Weekly and monthly report) 遵守公司汇报系统（按月度，出差和会议汇报） |
| QUALIFICATIONS, SKILLS AND EXPERIENCE | | Qualifications, skills/attributes and experience or other competencies that would be required for anyone who would fill the job. You may also want to indicate competencies that may are Essential and Desirable. | | Qualifications | | Essential | | * H. p5 R0 Z" T' b9 v
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Relevant tertiary qualifications (B. Sc or equivalent) | | Desirable | | Major in Laboratory Medicine | | Experience | | Essential | | Minimum 1 years proven successful experience in the Technical support or Sales and marketing 具备在 | | 技术支持或销售和市场领域至少1年的成功经验 | | . y" v. i. c+ ?0 r: _- E( r3 \
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Reference from min. 2 customers or industry (In case from outside) 由至少2位客户或行业出具证明 | | Desirable | | Min. 1 year experience in the customer support for IVD, diagnostic instruments and devices 具有体外诊断，诊断器械和设备方面的客户支持领域至少2年经验 | | Skills/Attributes | | Essential | | Attention to detail 注重细节 | | Positive, proactive approach to getting things done 积极主动的工作方式 | | Excellent interpersonal and communication skills 出色的人际沟通能力 | | Good presentation skill 良好的陈述技巧 | | Thorough understanding of technology for IVD and laboratory medicine 对体外诊断和实验医学有彻底的了解 | | Good reading comprehension of English 良好的英语阅读理解能力 | | Computing competence with current PC system 在PC系统环境下的电脑运用能力 | | Ideally experience within Bio-Rad organization 与公司组织融合 | | Attitude for Customer’s satisfaction 重视客户满意度 |
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发表于 2010-7-28 10:10
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