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本帖最后由 彩绘馒头 于 2010-7-28 10:12 编辑
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1 g% V$ Z) Y" ?. y" G! I; W# Kcompany:Bio-Rad Laboratories (Shanghai) Ltd.
* q, w# t0 K/ U& j. ?8 @, B8 e 伯乐生命医学产品（上海）有限公司
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location：广州3 Z, @/ U# y% o, c, a% D8 P6 B
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有意者联系：6 [) Z2 Y4 Q" f/ n, z. X) V
（猎头）! {6 F2 j8 G. @" L" a: j
Direct line: (0755) 826927223 Z) Q& s# K5 ~4 m/ u h
Fax: (0755) 82692569
5 \. e5 M2 _. ], QEmail: szbw_qstephany#hotmail.com7 V/ h5 Q( D8 H: T, u; t* [5 x
Bond West Consultants! C# S' U1 p/ {
Company Website: www#bondwes#com
' u. R6 Z; p8 h1 L; I' `; C: d深圳市罗湖区深南东路4003号世界金融中心A座七楼E单元（518001)2 e* E, j5 g# d' v; I
0 T; ^" _6 [3 L4 ]工作描述：
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Field Application Specialist LOCATION:
6 H! ]0 D! r- ?" m( M3 zGuangzhou DIVISION:' N3 M3 g8 S9 j% s
7 J5 J; j" F7 G% _# `5 B) E, |CDG, Bio-Rad China REPORTS TO:7 ?& p: f( K4 e! ]5 m
Regional sales manager | DATE:
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APPROVED BY: $ u/ |& K4 H6 o k
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| JOB PURPOSE | | To ensure company business objectives achieved through the customers satisfaction3 N3 g$ o( F! _5 a D
by: 就以下途径通过客户满意度确保公司实现业务目标 | | Providing technical and application supports for all Company products
) \; i M7 J1 o! t" w4 {to current and potential customers* X' A$ J" U* b) ?- Q$ Y9 e# N+ T9 X9 B
; R8 n2 p1 z) K* Q/ R3 d 向当前和目标客户提供所有公司产品的技术支持和应用支持 | | Giving assist to CDG sales and marketing for their achievement of business plan 协助CDG的销售和市场实现业务计划 | | Monitoring our commitment to customer satisfaction is performed and constantly improved 监控让客户满意的承诺的履行，并且不断提高 |
| KEY RESULT AREAS | ACCOUNTABILITIES | | 1. Support Activity | 1.
1 N7 i: H) g0 u* x5 b1 fCalling on current customers on a regular basis to provide adequate technical support for their proper use of products 定期联络当前客户为其正确使用产品提供充分的技术支持 2.9 Y I) B) p7 I9 }
Support the installation, application and troubleshooting of products upon the request of customers and sales/marketing staffs 根据客户和销售/市场人员需求支持产品的安装，应用和解决疑难杂症 3.
1 i6 O6 q+ n5 Y- a6 b+ j/ G7 L, ~Working closely with service team coordinate on all customer service related matters 与维修部门就所有客户服务相关事务密切合作 4.. U3 P6 n) H' u% b5 ]4 x, \
Ensuring all customer calls related to job are handled on time to their satisfaction 确保所有客户相关的来电得到及时和满意的处理 5.
; M" p+ v3 S" ~4 G, \% j/ H: oTrain and educate customers and staffs of distributor in collaboration with sales/marketing staffs 与销售/市场人员合作培训客户和经销商 6.
, i6 N% h7 Q1 Y0 RConduct presentation, demonstration and seminar upon the request of sales/marketing 根据销售/市场需求发表陈述，演示产品和主持讲座 7.5 z' I' h C+ l) K; T) B6 v- e& V) l6 n
Regular distribution of product information and important notice of Company (Keeping You Informed) 发布产品信息和公司重要告示 | | 2. Knowledge for Products | 1.& R- t: ?# q% ]& Y- T' i7 n
Detailed and expert understanding of the technology and its possible applications over the full breath of Company products 细致、专业地掌握所有公司产品的技术和其应用 2.
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Participate in training course for customer satisfaction and product knowledge 参与让客户满意和产品知识的培训课程 3.4 Y- V2 |1 e: ^& E& @1 c* | d* m
Self study for all cases of customer complaint and troubleshooting 自学所有的客户投诉和疑难杂症案例 | | 3.
3 I% K0 z1 V. h1 H. P1 J% MLiaison | 1.1 R; y: k+ L( v' m+ [
Good communication and cooperation with all sales and marketing staffs 与所有销售和市场人员沟通良好 2. Compliance to the Company reporting system (Weekly and monthly report) 遵守公司汇报系统（按月度，出差和会议汇报） |
| QUALIFICATIONS, SKILLS AND EXPERIENCE | | Qualifications, skills/attributes and experience or other competencies that would be required for anyone who would fill the job. You may also want to indicate competencies that may are Essential and Desirable. | | Qualifications | | Essential | | & C$ a" O- Y- J1 v
; v/ u: X4 }8 W5 }4 ] Relevant tertiary qualifications (B. Sc or equivalent) | | Desirable | | Major in Laboratory Medicine | | Experience | | Essential | | Minimum 1 years proven successful experience in the Technical support or Sales and marketing 具备在 | | 技术支持或销售和市场领域至少1年的成功经验 | | & P) J) u- m% J
" a, I0 H. }2 {* D+ R% u Reference from min. 2 customers or industry (In case from outside) 由至少2位客户或行业出具证明 | | Desirable | | Min. 1 year experience in the customer support for IVD, diagnostic instruments and devices 具有体外诊断，诊断器械和设备方面的客户支持领域至少2年经验 | | Skills/Attributes | | Essential | | Attention to detail 注重细节 | | Positive, proactive approach to getting things done 积极主动的工作方式 | | Excellent interpersonal and communication skills 出色的人际沟通能力 | | Good presentation skill 良好的陈述技巧 | | Thorough understanding of technology for IVD and laboratory medicine 对体外诊断和实验医学有彻底的了解 | | Good reading comprehension of English 良好的英语阅读理解能力 | | Computing competence with current PC system 在PC系统环境下的电脑运用能力 | | Ideally experience within Bio-Rad organization 与公司组织融合 | | Attitude for Customer’s satisfaction 重视客户满意度 |
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发表于 2010-7-28 10:10
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