急招Assistant Manager, Contact Centre (Email Written) - 英文书信组专员

Amy_Xian

大家好,公司是著名外资银行,福利待遇较好.
以下是这个职位的JD,请有兴趣的同学尽快发简历到以下邮箱: amy.xian@farorecruitment.com

9 N) N- ^# i, e9 J% RJob Duties:
- Collect relevant product and service information and provide accurate and high quality response;
to customer's written enquiries via phone, emails and letters;
- Deliver prompt response to customers within established turnaround standards;
6 ^- C6 h, L  X( D, y- Actively turn customer enquiries into sales, cross-selling and referral opportunities;
- Imply from common customer enquiries to make recommendations on service and sales delivery as well as customer and marketing communications.
- A, b* A( Y5 ?4 E  `+ @/ W& a6 W
Requirements:
! F6 ]/ A( I8 C" i- A bachelor holder, English or relative discipline are preferable;
1 i% q: R0 n0 K% }- Fluent and pure Cantonese;
8 C6 _1 o, X/ p- Excellent spoken and written communication skills in English and creative problem solving abilities;
5 d; s" e, ]/ d* n- Good knowledge in personal financial services and experiences in general customer services and sales is preferable;
- PC literacy and exposure to email handling;
- Excellent customer orientation mindset;
$ l5 X: Z, @1 O( ~! C- Attention to details;
' z# \: y" T0 c3 ~- 2010 & 2011 intern is welcomed.
: e. I5 M/ X, l5 b3 T: x  q
# t8 ~% p  o! A2 m) nWorking Time:
- Rotating day shift (9:00-18:00),from Monday to Saturday;
" K; d' ~! k: W; U- 8 hours per shift,average 40 hours per week.