急招Assistant Manager, Contact Centre (Email Written) - 英文书信组专员

Amy_Xian

大家好,公司是著名外资银行,福利待遇较好.
+ q9 t; N. _+ W/ E% T+ O以下是这个职位的JD,请有兴趣的同学尽快发简历到以下邮箱: amy.xian@farorecruitment.com

Job Duties:
7 v6 j& w: |; H* G& ^- Collect relevant product and service information and provide accurate and high quality response;
* A2 S5 B: u# g% Gto customer's written enquiries via phone, emails and letters;
- Deliver prompt response to customers within established turnaround standards;
- Actively turn customer enquiries into sales, cross-selling and referral opportunities;
. R7 s: m2 t( G6 K) u$ g- Imply from common customer enquiries to make recommendations on service and sales delivery as well as customer and marketing communications.

" B& L4 i7 t4 T# T6 K# @6 ERequirements:
- A bachelor holder, English or relative discipline are preferable;
' B4 l6 f" z1 E! g* P  A- Fluent and pure Cantonese;
- Excellent spoken and written communication skills in English and creative problem solving abilities;
- Good knowledge in personal financial services and experiences in general customer services and sales is preferable;
; a4 k& i, t8 C4 z" z- PC literacy and exposure to email handling;
- Excellent customer orientation mindset;
" c) K' H6 S$ z8 s8 G+ d! i- Attention to details;
  U! {( D* U6 x4 h; q- 2010 & 2011 intern is welcomed.
4 s, h. \. ^' q& c0 R9 V- r
* v$ q% O+ o0 D9 mWorking Time:
, l6 s# c. y& f- Rotating day shift (9:00-18:00),from Monday to Saturday;
- 8 hours per shift,average 40 hours per week.