某国际外资银行招聘IT维护专员

重拾梦想

Job Duties:

• To delivery IT Service desk related services to users and business partners via Voice or Email channels;
• To handle acceptable volume of user requests/calls and complete them in the specified Turn Around Time;
• To identify the customer requirements accurately. User requests should be fully analyzed and processed by following the standards, procedures and policies;
• To work on feedback and ensure errors are not repeated;
• To identify and resolve complex issues on a day-to-day basis escalating if required to the relevant support areas and senior management;
• To acquire a thorough understanding of the process procedures, keep abreasting with changes made and provide quality services to the users.

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• Bachelor’s degree in Computer Science, Network Engineering(计算机科学与技术/网络工程);
• Minimum of one year’s Information Technology/ IT Service desk experience or equivalent;
• Excellent verbal and written communication skills ;
• Fluent in spoken English and Cantonese; Good written English for correspondence;
• Ability to build and maintain cordial relationship with users, peers and people at all levels utilizing diplomacy, judgment and interpersonal skills;
• Good job commitment, able to perform the job according to provided procedure and work independently

2 R; x6 U' |5 ]; o$ Z一经录用，公司将提供完善的福利制度（五险一金、商业医疗保险、商业意外保险，带薪年假），广阔的职业提升平台，公平的竞争环境等。
有意者，可以把简历发到：janny.li@alphaselection.com.cn
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