急招Assistant Manager, Contact Centre (Email Written) - 英文书信组专员

Amy_Xian

大家好,公司是著名外资银行,福利待遇较好.
以下是这个职位的JD,请有兴趣的同学尽快发简历到以下邮箱: [email protected]

Job Duties:
- Collect relevant product and service information and provide accurate and high quality response;
to customer's written enquiries via phone, emails and letters;
- Deliver prompt response to customers within established turnaround standards;
* S/ L% `" ~! N0 O2 a7 ~7 K% U- Actively turn customer enquiries into sales, cross-selling and referral opportunities;
- Imply from common customer enquiries to make recommendations on service and sales delivery as well as customer and marketing communications.
$ m3 J: R) C. G$ ?2 t: b# b0 C# t
4 t' \% t+ E& kRequirements:
- A bachelor holder, English or relative discipline are preferable;
- Fluent and pure Cantonese;
  s) J  v+ Y3 F1 @0 A; r  P- Excellent spoken and written communication skills in English and creative problem solving abilities;
- Good knowledge in personal financial services and experiences in general customer services and sales is preferable;
* J" v8 o3 s; P, @3 j- d& ]+ R' _- PC literacy and exposure to email handling;
; X% i3 a# P9 n) I. m0 t' G" a- Excellent customer orientation mindset;
- Attention to details;
, Q) `# q0 _9 k3 l- [6 d  }- 2010 & 2011 intern is welcomed.
6 v/ o6 ~! n# a* X
Working Time:
- Rotating day shift (9:00-18:00),from Monday to Saturday;
% p# g* k+ s! r" ?- 8 hours per shift,average 40 hours per week.