急招Assistant Manager, Contact Centre (Email Written) - 英文书信组专员

Amy_Xian

大家好,公司是著名外资银行,福利待遇较好.
% h+ j: q) i: b+ Y+ \; F以下是这个职位的JD,请有兴趣的同学尽快发简历到以下邮箱: amy.xian@farorecruitment.com
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7 ?+ j8 D# r$ T( a2 yJob Duties:
, e4 Y1 F: |8 w- Collect relevant product and service information and provide accurate and high quality response;
to customer's written enquiries via phone, emails and letters;
/ t/ }0 l7 z0 }/ \6 r$ q- Deliver prompt response to customers within established turnaround standards;
  U: R: w+ U# b$ W- Actively turn customer enquiries into sales, cross-selling and referral opportunities;
* W6 K# [: V& F4 F  C8 e- Imply from common customer enquiries to make recommendations on service and sales delivery as well as customer and marketing communications.
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Requirements:
- A bachelor holder, English or relative discipline are preferable;
( z+ O3 T/ x- G2 l9 r: v' k- Fluent and pure Cantonese;
8 r) @' j  x( ?( m2 @5 Z( J- Excellent spoken and written communication skills in English and creative problem solving abilities;
- Good knowledge in personal financial services and experiences in general customer services and sales is preferable;
: A) C( F5 X# u6 C- w; E- PC literacy and exposure to email handling;
# S% j; r, \0 Z7 [- Excellent customer orientation mindset;
+ W! K3 t5 y4 i6 u- Attention to details;
- 2010 & 2011 intern is welcomed.

* H! s) }( t/ Z8 pWorking Time:
0 Y9 a% V( f2 t" a3 U/ R. w$ \- Rotating day shift (9:00-18:00),from Monday to Saturday;
- 8 hours per shift,average 40 hours per week.