因科信息技术有限公司（Expobee）广州分公司招聘

esthermai

职位描述 Job Description

客服执行 Customer Account Executive

ExpoBee 公司简介

ExpoBee™ 为国际买家和中国供应商提供最有效的互动商业平台。通过结合创新科技、数据智能和目标明确的市场营销工具，ExpoBee在展前、展中、展后强化参与者的展会体验，并为所有展会参与者提供最优化的展会经历。

因科携手中国商务部下属的中国国际电子商务中心，在中国推广和改进展会IT服务。并在上海和苏州成立公司，作为公司运营，市场和客服中心。

Background :

International Hi-Tech Company that provides an advance interactive platform, named Expobee (Fair Interactive Service), for manufacturers, organizers and buyers in exhibitions in China.

Launched a JV with the Ministry of Foreign Commerce of China regarding this service

Have offices in Shanghai and Suzhou for operation, marketing and customer service.

工作职责：

- 该职位的工作地点为广州，职位需求时间：2011年2月起，工作时间：周一至周五，上午9点至下午6点。（公众假期休息）

- 汇报对象：客户服务经理，位于广州

- 负责培训客户关于Expobee服务

- 为客户提供Expobee在线展厅的维护以及产品信息上传

- 为客户提供广交会展品的扫描和粘贴展品标签

- 接受客户咨询、及时解决客户的问题

- 为销售提供支持

- 为买家采购需求提供支持

- 以及其他经理指定的任务

Main Responsibilities：

- This position is based in Guangzhou. Starting date: Feb. 2011, working hours: Monday to Friday, 9am to 6pm. Day-off on China public holidays.

- This position will directly report to Customer Account Manager based in Guangzhou

- Train customers on Expobee service

- Support customers to maintain Expobee showroom and upload PDS

- Support customers to tag their exhibits for Canton fair

- Solve customer problems in time

- Support SE to sell

- Support on leads process

- Other tasks assigned by Manager

职位要求：

- 本科或以上学历，应届生或英语系应届生优先

- 具备客户服务相应经验，有一定组织能力

- 正直，诚实，有责任心，能承受工作压力

- 学习能力快，有团队合作精神和较强的人际沟通技巧

- 能处理客户抱怨和投诉问题

- 性格随和、开朗，乐观，容易与人相处，声音柔和、耐心

- 普通话和英语口语流利

- 能熟练运用办公自动化软件，如Word, Excel和PowerPoint

Requirements：

ü Bachelor Degree or above, graduates, English major preferred

ü Customer service related experience is a must, organized

ü Integrity, responsible, able to work under pressures

ü Quick learner, good team player and strong interpersonal communication skills

ü Mediate customer grievances/complaints whenever appropriate

ü Strong in customer relationship and account servicing

ü Pleasant voice on the phone, patience
and with pleasant personality

ü Good command of English and Mandarin

ü Good PC skills, such as Word, Excel and PowerPoint

如果您对这个职位感兴趣，请于我们联系或将您的简历附上近照直接发至邮箱：[email protected]我们将会以电话方式通知合适的候选人，参加下一轮的面试。

联系人： 吴小姐（138 1898 4512，上海）  麦小姐（134 8026 1034，广州）                       

If you have any interest on this job, please don’t hesitate to let us know or send your updated cv with photo to this email address:[email protected].Once we find you are qualified for this position, will contact you immediately for interview.
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Contact Person: Ms Shirley WU (138 1898 4512 SH)  Ms Esther Mai (13480261034 GZ)