[招聘] 招聘 月薪5K

Customer Support Agent - Cantonese Speaker 广东话客户服务代表

(Hong Kong Customer Support Department香港客户服务部)
* n1 l' ~! k7 l  c" h2 }7 C9 RGeneral Summary:! n5 p, F* P% x* I
Proactive communicate with customer or respond to customer (either in Hongkong or other Cantonese speaking area) inquiries via Live Chat communication/email/phone in an efficient and effective manner in Cantonese and/or English.
" Z* M8 v8 u. u& D* ASpecific Duties:7 \5 o( [- `- t9 ^6 |8 q7 O6 Y$ _, T
1. Respond to live chat service/email/phone inquiries routed to Customer Support, solve customer’s inquiry in time
% \9 y# H* m9 s1 r1 g  U, Z2. Outreach customers with product information and site navigation in Cantonese and English.
# _; e# L# G) u$ q! _; u" ^3 C" J3. Exercise judgment in the examination, interpretation, and decisions concerning the resolution of problems.
, N0 h. l# B" g4 F$ C2 _6 y4. Summarize and provide customer feedback to management.# K7 l# `+ B1 x' Z
5. Accurately record customer trends using the online tracking tool.8 ?! H, a9 @! q
6. Perform related duties as assigned.

Job Requirements# [  E! u; t% B3 c6 {

" _: o; X7 q" W6 h: l; S; W: F1. Good Cantonese speaking capability. Native Cantonese preferred.5 K8 _6 \  @' G. B
2. Good oral and written English skills.
$ S  y3 Y& x2 {: U+ _' U3. Diploma holder or equivalent work experience preferred.
$ n/ i( {2 p+ H. r( ]4. 1 year experience in a customer support environment preferred.
# v% y/ p7 Q$ s5. Experience in an Internet company, Customer service representative preferred.
+ T4 U* Q% q" U$ H/ q5 b9 W6. Strong proficiency with Microsoft Office and the Internet

7. Team work, good communication skills and self-motivated