本帖最后由 hugolam 于 2010-12-31 11:42 编辑 : I% R+ n- A# j5 h
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招聘 广东话客服代表+ g# O- T# p0 Y z
; c/ y3 C( a; p1 l9 k3 U工地点地：上海浦东新区。* y3 p* Q( R6 v- `7 e+ ^
1 [+ n% R) Q2 l( r% O要求：粤语纯正，没有口音；有一定的英文基础（能够听、读、写），专业不限，性别不限。$ F& g! j6 P7 A6 s/ ~
主要工作：接听客户电话。
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待遇：实习生（未拿到毕业证）120元/天，25－50元的餐补/天。: v" g% L2 N; x
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正式员工（拿到毕业证后）约4.5K-5.5K/月，季度奖，餐补25－50元/天，5天8小时工作制，购买上海社保。
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有意者请联系：蓝先生& o9 D' e' m _: d* p% }
Direct Line（直线）: 020-38216782; A% s* n) y# H, t
QQ:396468669
' j& V A1 { ~3 T" ?" Q+ V. w: t- C* \E－mail: 396468669@qq.com
$ M# z# X+ f- e7 k' V0 XMobile Phone(手机）: 15914375765. ~4 }" E" ]% D' B+ ~
/ d8 y+ c3 C2 F) x详细职位描述： Customer Support Agent - Cantonese Speaker 广东话客户服务代表 (Hong Kong Customer Support Department香港客户服务部)
( ~7 t' I* c6 NGeneral Summary:
" E1 W* Y7 R7 t6 E H/ I8 u m# ~Proactive communicate with customer or respond to customer (either in Hongkong or other Cantonese speaking area) inquiries via Live Chat communication/email/phone in an efficient and effective manner in Cantonese and/or English. $ p/ N4 ^7 @+ q" a4 f) P
Specific Duties:9 [8 r- K7 J5 Y7 K+ N. N- K
1. Respond to live chat service/email/phone inquiries routed to Customer Support, solve customer’s inquiry in time1 o# D1 q# C; i+ ]$ D7 H
2. Outreach customers with product information and site navigation in Cantonese and English.2 r+ {" W* g, i7 x0 N1 ] G0 d
3. Exercise judgment in the examination, interpretation, and decisions concerning the resolution of problems.
# V4 j9 C* e4 ]: O+ j' D4. Summarize and provide customer feedback to management.
+ e* k) Z. G4 S2 j3 v5. Accurately record customer trends using the online tracking tool.
; n( z: B3 R' z5 U1 p6. Perform related duties as assigned. Job Requirements
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4 s% d% Q, f6 c5 [! h% R1 A7 y1. Good Cantonese speaking capability. Native Cantonese preferred.# e, c/ j: x/ n. c/ c2 I! I
2. Good oral and written English skills.
. K: @- T |# Q3. Diploma holder or equivalent work experience preferred.
U6 p0 U0 x! L) m( b4. 1 year experience in a customer support environment preferred.
1 P; T. w. H1 D& A; ~5. Experience in an Internet company, Customer service representative preferred./ d: B# v+ T- e0 B6 A/ ^2 i# U- [
6. Strong proficiency with Microsoft Office and the Internet 7. Team work, good communication skills and self-motivated |
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发表于 2010-12-31 11:38
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