本帖最后由 hugolam 于 2010-12-31 11:42 编辑
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招聘 广东话客服代表0 h; R" i5 x3 e, `
8 c ^; K# V9 I工地点地：上海浦东新区。
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要求：粤语纯正，没有口音；有一定的英文基础（能够听、读、写），专业不限，性别不限。
% t; X- n% ^9 M. l3 B5 n* L主要工作：接听客户电话。6 Y v9 r8 C. c, j
+ |: _# [$ z& q+ u待遇：实习生（未拿到毕业证）120元/天，25－50元的餐补/天。
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正式员工（拿到毕业证后）约4.5K-5.5K/月，季度奖，餐补25－50元/天，5天8小时工作制，购买上海社保。2 \; Z4 a5 X6 C3 t
, m( d; Y7 V9 w0 D有意者请联系：蓝先生
5 S/ U8 i7 w2 C' w) vDirect Line（直线）: 020-382167827 b7 u, r8 m, j/ {, j M* K) v& s
QQ:396468669
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Mobile Phone(手机）: 159143757655 S2 \" C; [# H8 u
2 M9 W' `* w$ Y. h- U0 `详细职位描述： Customer Support Agent - Cantonese Speaker 广东话客户服务代表 (Hong Kong Customer Support Department香港客户服务部)% k1 F3 B. ^! z- \, @) X) e, E$ S
General Summary:
/ [" }$ s' x0 iProactive communicate with customer or respond to customer (either in Hongkong or other Cantonese speaking area) inquiries via Live Chat communication/email/phone in an efficient and effective manner in Cantonese and/or English. * F* C! U/ N3 I H" b
Specific Duties:
5 t! d: c$ Y. d& F8 l1. Respond to live chat service/email/phone inquiries routed to Customer Support, solve customer’s inquiry in time4 o" Q/ M4 H( ^9 B S. H
2. Outreach customers with product information and site navigation in Cantonese and English.6 Y. d3 a4 F& e% S8 G8 i
3. Exercise judgment in the examination, interpretation, and decisions concerning the resolution of problems.) o) u, L" g: D. G. y
4. Summarize and provide customer feedback to management.
: {, m# h1 F: S( c1 g7 d- H5. Accurately record customer trends using the online tracking tool.) m8 C& D7 `% j- Q/ |+ e% M
6. Perform related duties as assigned. Job Requirements
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1. Good Cantonese speaking capability. Native Cantonese preferred.
: q N2 E8 x+ j, p2. Good oral and written English skills.# ?( O2 o8 \$ N7 D: d; n* Q
3. Diploma holder or equivalent work experience preferred.( q4 p' i, \* r/ R/ b: p [- v
4. 1 year experience in a customer support environment preferred.
/ P, ~) P8 t1 g' f1 r: ~5. Experience in an Internet company, Customer service representative preferred.
% W* K" O8 S% x3 B8 t6. Strong proficiency with Microsoft Office and the Internet 7. Team work, good communication skills and self-motivated |
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发表于 2010-12-31 11:38
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