本帖最后由 hugolam 于 2010-12-31 11:42 编辑 ( p+ A d9 |" J
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招聘 广东话客服代表
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工地点地:上海浦东新区。* X( ~- z- B; O' @# n/ l7 ^% F+ S' w
7 C# u, L$ K/ c; V# _要求:粤语纯正,没有口音;有一定的英文基础(能够听、读、写),专业不限,性别不限。
2 \- w1 ^1 Y, X; [2 H主要工作:接听客户电话。. l# F% X* \5 G, K9 n c0 e2 h. k8 g# g, N
0 W: `# o8 D; [! O- n1 w3 J$ |待遇:实习生(未拿到毕业证)120元/天,25-50元的餐补/天。0 n/ [/ a" y5 u: z
' A9 B1 ]9 O i7 Y+ a" T$ B正式员工(拿到毕业证后)约4.5K-5.5K/月,季度奖,餐补25-50元/天,5天8小时工作制,购买上海社保。1 Z, y4 k: d- `5 L p q1 u
" p& y! {: |* m, p: @* y* [( C有意者请联系:蓝先生8 R* y& e( H1 L" n; k" S0 W
Direct Line(直线): 020-38216782+ N S& e/ m' O3 R8 J# z ~! x
QQ:396468669
& U x1 T3 w; [: P/ sE-mail: 396468669@qq.com
0 k2 b8 r; f. P1 \8 [Mobile Phone(手机): 15914375765
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0 D% X/ Y* B3 P3 e) a详细职位描述: Customer Support Agent - Cantonese Speaker 广东话客户服务代表 (Hong Kong Customer Support Department香港客户服务部)3 Y7 F4 }( \# c5 x: L
General Summary:
' d! g1 H. H. k7 m; [# j9 i9 TProactive communicate with customer or respond to customer (either in Hongkong or other Cantonese speaking area) inquiries via Live Chat communication/email/phone in an efficient and effective manner in Cantonese and/or English.
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6 m+ y. k! B" T6 a1. Respond to live chat service/email/phone inquiries routed to Customer Support, solve customer’s inquiry in time7 P5 G, ?" F' m( V" N$ G& | Y9 T
2. Outreach customers with product information and site navigation in Cantonese and English.
! c$ I- k, Z# ]1 W/ E7 ]3. Exercise judgment in the examination, interpretation, and decisions concerning the resolution of problems.
! \. G' t! ^) u% n4. Summarize and provide customer feedback to management.! H, {: M" t) V7 n. m4 a( A _
5. Accurately record customer trends using the online tracking tool.
# F- \6 J s: l7 h& p6. Perform related duties as assigned. Job Requirements
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1. Good Cantonese speaking capability. Native Cantonese preferred.
$ v% | q- }/ h0 P" |2. Good oral and written English skills.7 ` i2 ]! h l; J3 D! [
3. Diploma holder or equivalent work experience preferred.! A0 i. j* n, s- d$ M( b) H: e* E
4. 1 year experience in a customer support environment preferred.; ~' x+ d6 o5 z: t& G3 J
5. Experience in an Internet company, Customer service representative preferred.. K9 Z9 B& B' p9 \& i
6. Strong proficiency with Microsoft Office and the Internet 7. Team work, good communication skills and self-motivated |