本帖最后由 hugolam 于 2010-12-31 11:42 编辑
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3 J$ J0 n2 g7 R& I8 M# k招聘 广东话客服代表# t6 @. O- x/ E! Q, A) W
( Y9 Z! c4 }% _$ n4 g工地点地：上海浦东新区。
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8 c: U5 v+ c6 T/ [3 h8 H% u& x+ P要求：粤语纯正，没有口音；有一定的英文基础（能够听、读、写），专业不限，性别不限。
$ z; j1 g- E- x. f8 y% r, \, _2 X7 d主要工作：接听客户电话。
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待遇：实习生（未拿到毕业证）120元/天，25－50元的餐补/天。9 `* q2 M0 D4 O) M* G' }4 r
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正式员工（拿到毕业证后）约4.5K-5.5K/月，季度奖，餐补25－50元/天，5天8小时工作制，购买上海社保。
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有意者请联系：蓝先生+ Y, _' r$ n: o2 }% @( K
Direct Line（直线）: 020-38216782- o9 A( W8 b% L% x& d7 M
QQ:396468669
- a! s2 o, g9 U* v. aE－mail: 396468669@qq.com2 ?4 m8 @3 ?1 Z+ ^! t2 ~
Mobile Phone(手机）: 15914375765: q3 r: y8 ^! V9 F; Q- B
# F+ e9 k# T, q( p8 v详细职位描述： Customer Support Agent - Cantonese Speaker 广东话客户服务代表 (Hong Kong Customer Support Department香港客户服务部)! @; _: u1 C8 i. t* {# c
General Summary:
4 m7 i6 x$ l0 E9 p. S9 AProactive communicate with customer or respond to customer (either in Hongkong or other Cantonese speaking area) inquiries via Live Chat communication/email/phone in an efficient and effective manner in Cantonese and/or English.
( t0 ^ ~. b4 rSpecific Duties:" X7 w3 X \1 y- C7 N7 B H
1. Respond to live chat service/email/phone inquiries routed to Customer Support, solve customer’s inquiry in time
6 |. x# d1 f0 @ @: @2. Outreach customers with product information and site navigation in Cantonese and English.
. u, z" y& ^% G/ A5 D3. Exercise judgment in the examination, interpretation, and decisions concerning the resolution of problems.
4 e: U) m# T4 ?7 K; B* D5 C* I4. Summarize and provide customer feedback to management.* O D' X& M% A& @2 N
5. Accurately record customer trends using the online tracking tool.; o/ J; ]5 y5 r; Z% l9 i) E
6. Perform related duties as assigned. Job Requirements
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( y6 U6 H0 X- s1 U1 j6 F1. Good Cantonese speaking capability. Native Cantonese preferred.$ m) x% p1 u$ h# B
2. Good oral and written English skills.
* m+ Z5 m7 t8 W# y3 y1 o3. Diploma holder or equivalent work experience preferred.
7 p! }( q' \3 H( \$ v3 i R4. 1 year experience in a customer support environment preferred.
) O, V3 J$ v/ c% E6 U0 x/ K3 A8 a5. Experience in an Internet company, Customer service representative preferred.( j f ]/ J2 Z- K8 x
6. Strong proficiency with Microsoft Office and the Internet 7. Team work, good communication skills and self-motivated | 
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发表于 2010-12-31 11:38
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