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Job Duties: l0 \# L5 u* t0 ^, G* `
To handle acceptable volumes of user requests/calls and complete them in the specified Turn Around Time. l ?7 }' x3 v7 D& K, U, b3 C, V
Identify the customer requirements accurately. User requests should be fully analyzed and processed by following the standards, procedures and policies. l! `! C# h$ d; I3 w5 }
Confidently guide and advise users in a structured manner with full explanation of issues, establish positive relationships and maintain effective liaison with all departments; operate in accordance with agreed procedures, standards and policies. l
3 v1 G0 P' i- A' f Y- ^Perform as per the set quality standards and procure satisfactory rating in the quality audits performed by Technical/Quality leads.- Work on feedback and ensure errors are not repeated. l0 n2 c0 R7 W. c- M# r9 }
Contribute to Service Delivery and providing impeccable service to our users. l
& I; {0 v' k, _$ `1 V) d e8 x4 ~Handle change and stay focused under pressure.- Identify and resolve complex issues on a day-to-day basis escalating if required to the relevant support areas and senior management. l7 {9 i. ?9 V/ K$ O4 Q+ l
Co-ordinate with business area for any escalations raised by the user. l6 p" L" X+ o4 N. E* O$ y l
Assist peers/new joiners and keep information of the latest developments. l3 w, _3 l4 s: H% v; z+ l8 f% U9 A
Take up additional tasks/delegations from the line manager.. The Person: l. V. j) J( r; @
Bachelor’s degree in Computer Science, Management Information Systems, Engineering, related technical field or equivalent experience. l
) t. E8 S$ J$ l; _Proficient Korean verbal and written communication capabilities, TOPIK Band 5/6 or equivalent language level is preferable. l
6 {. _+ }5 \* N9 ^0 P2 @* BMinimum of one year’s Information Technology/ IT Helpdesk experience or equivalent. l
/ C! Q5 e+ P" n2 h1 o }0 \Quick learner, Good job commitment and strong team work spirit. Willingness to work extended hours 符合条件，而又有兴趣的同学，可以把简历发到：janny.li@alphaselection.com.cn | 
IP卡
狗仔卡
发表于 2010-3-18 17:31
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