外资银行高薪招聘 韩语客服

重拾梦想

Job Duties:

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8 s; I$ d# l3 g5 {$ ~To handle acceptable volumes of user requests/calls and complete them in the specified Turn Around Time.

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% x5 x1 {* c0 [: n0 {$ m- |+ ?9 h! }& MIdentify the customer requirements accurately. User requests should be fully analyzed and processed by following the standards, procedures and policies.

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Confidently guide and advise users in a structured manner with full explanation of issues, establish positive relationships and maintain effective liaison with all departments; operate in accordance with agreed procedures, standards and policies.

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Perform as per the set quality standards and procure satisfactory rating in the quality audits performed by Technical/Quality leads.- Work on feedback and ensure errors are not repeated.

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Contribute to Service Delivery and providing impeccable service to our users.

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1 N% Q% p1 e! M9 p9 k% OHandle change and stay focused under pressure.- Identify and resolve complex issues on a day-to-day basis escalating if required to the relevant support areas and senior management.

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Co-ordinate with business area for any escalations raised by the user.

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/ J8 [/ _' P8 T. rAssist peers/new joiners and keep information of the latest developments.

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Take up additional tasks/delegations from the line manager..

The Person:

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" I& k* G4 K+ J( o& rBachelor’s degree in Computer Science, Management Information Systems, Engineering, related technical field or equivalent experience.

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: M1 U: E+ ^' ^8 H. ~6 n0 S1 \5 {Proficient Korean verbal and written communication capabilities, TOPIK Band 5/6 or equivalent language level is preferable.

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Minimum of one year’s Information Technology/ IT Helpdesk experience or equivalent.

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Quick learner, Good job commitment and strong team work spirit.

Willingness to work extended hours

符合条件，而又有兴趣的同学，可以把简历发到：[email protected]