本帖最后由 hugolam 于 2010-12-31 11:42 编辑
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招聘 广东话客服代表- s5 x% a. l2 z' B
% ` Q$ \) T; ~# L; w' v9 |工地点地:上海浦东新区。
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要求:粤语纯正,没有口音;有一定的英文基础(能够听、读、写),专业不限,性别不限。# X# C$ R% \: O8 \" ?9 t( w
主要工作:接听客户电话。) G7 Y5 X6 Q3 W% z
+ x6 i* X+ I0 w6 L6 \待遇:实习生(未拿到毕业证)120元/天,25-50元的餐补/天。% g m8 T8 D7 p
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正式员工(拿到毕业证后)约4.5K-5.5K/月,季度奖,餐补25-50元/天,5天8小时工作制,购买上海社保。1 w3 B) ~/ @, j* a8 }* w, q
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有意者请联系:蓝先生$ m9 U( `% |+ y" Q
Direct Line(直线): 020-38216782
1 I7 B; E$ @( tQQ:396468669
. ^* o9 Z) m2 |3 E% D( j4 NE-mail: 396468669@qq.com
$ `; I4 P6 v: b( [) [. KMobile Phone(手机): 15914375765* l2 j: c3 J( B' D7 o) r+ ~6 _7 g
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详细职位描述: Customer Support Agent - Cantonese Speaker 广东话客户服务代表 (Hong Kong Customer Support Department香港客户服务部)7 _/ I$ ]& k4 ]9 p' }
General Summary:
2 T) u6 P7 x7 |6 L8 S, T6 tProactive communicate with customer or respond to customer (either in Hongkong or other Cantonese speaking area) inquiries via Live Chat communication/email/phone in an efficient and effective manner in Cantonese and/or English. + ~8 M* A8 S1 D7 c5 S2 o0 u" Q! H
Specific Duties:( {- u! d; B* O$ j
1. Respond to live chat service/email/phone inquiries routed to Customer Support, solve customer’s inquiry in time% W% r. E6 I9 X6 L% P0 w0 r
2. Outreach customers with product information and site navigation in Cantonese and English.7 Q4 i x. a# `/ ]7 Y
3. Exercise judgment in the examination, interpretation, and decisions concerning the resolution of problems.
. Y6 y: v- w9 t) L$ `+ D$ h4. Summarize and provide customer feedback to management.4 K+ a1 j& I0 I7 N( I
5. Accurately record customer trends using the online tracking tool.
4 N- g/ E9 U0 R9 X* w: k8 n! i5 D6 {6. Perform related duties as assigned. Job Requirements
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1. Good Cantonese speaking capability. Native Cantonese preferred.* _# U" }) o. m( c; Q0 { u
2. Good oral and written English skills.
" ]/ c$ }8 p5 ?4 \# R1 y% e3. Diploma holder or equivalent work experience preferred.7 R4 S, Z+ D" S* C, j) l# u- p
4. 1 year experience in a customer support environment preferred.9 `! R7 u4 d8 }2 d3 F% z
5. Experience in an Internet company, Customer service representative preferred.
; s: O( C! e" l# J7 r8 C" z) \$ O6. Strong proficiency with Microsoft Office and the Internet 7. Team work, good communication skills and self-motivated |