本帖最后由 hugolam 于 2010-12-31 11:42 编辑
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招聘 广东话客服代表
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工地点地：上海浦东新区。3 W R, P- f* n: ~( Y0 x% n! z
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要求：粤语纯正，没有口音；有一定的英文基础（能够听、读、写），专业不限，性别不限。
: V: G' M- c' D( T4 E( @1 @主要工作：接听客户电话。$ g; q$ ?5 U6 l' G5 P: z* [
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待遇：实习生（未拿到毕业证）120元/天，25－50元的餐补/天。8 S4 P( d/ m4 q) Y
; S( i4 n8 ?9 A1 V% y' W正式员工（拿到毕业证后）约4.5K-5.5K/月，季度奖，餐补25－50元/天，5天8小时工作制，购买上海社保。7 s" [5 p+ c0 ^# |: z7 Y4 r
% A/ u0 U5 `% C2 D" ~有意者请联系：蓝先生$ M8 s0 x1 k# N( C) g8 X& f
Direct Line（直线）: 020-38216782
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E－mail: 396468669@qq.com8 B0 T0 i" O, D3 V1 J* j1 r" Y9 S
Mobile Phone(手机）: 15914375765
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详细职位描述： Customer Support Agent - Cantonese Speaker 广东话客户服务代表 (Hong Kong Customer Support Department香港客户服务部)
5 e& ]( b, D. _& ~General Summary:, q0 A* k- L* B* Q6 K$ ~, A. e3 H5 z
Proactive communicate with customer or respond to customer (either in Hongkong or other Cantonese speaking area) inquiries via Live Chat communication/email/phone in an efficient and effective manner in Cantonese and/or English. * b* O2 S) s. F! X; g% H5 }, Y2 R
Specific Duties:% K( h4 B) Q2 L4 h0 {
1. Respond to live chat service/email/phone inquiries routed to Customer Support, solve customer’s inquiry in time
3 S8 K% d$ E* ? W6 M$ {! G2. Outreach customers with product information and site navigation in Cantonese and English.9 K2 Q5 P, l7 i% ~6 p8 E
3. Exercise judgment in the examination, interpretation, and decisions concerning the resolution of problems.& ~9 `. V0 }" O5 R3 B
4. Summarize and provide customer feedback to management.
4 X+ ]7 c }& k' n) _5. Accurately record customer trends using the online tracking tool.
3 e: i9 D# t2 K8 m+ U# v6. Perform related duties as assigned. Job Requirements
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1. Good Cantonese speaking capability. Native Cantonese preferred.
: K" V6 w& N$ D" m- g2 b3 O2. Good oral and written English skills.# n9 B( z9 ^! k4 f$ H$ |
3. Diploma holder or equivalent work experience preferred.
$ J1 N; e/ F! j5 M2 a% A, Z7 k3 `4. 1 year experience in a customer support environment preferred.
/ g; O% u9 S. ^& E' J& l6 |' l5. Experience in an Internet company, Customer service representative preferred.
]/ o. y3 m: j9 @6. Strong proficiency with Microsoft Office and the Internet 7. Team work, good communication skills and self-motivated |
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发表于 2010-12-31 11:38
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