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职位描述
% S" \; M3 {$ O2 J- fJob Responsibilities' `! y4 h& W4 R3 G- o9 S! O
-Provide helpdesk support to end users:, O2 p, J8 L. @' B4 G, O
-Handle telephone calls, e-mail and fax0 i% q- a# @$ v1 k+ M# k2 z
-Verify and log every call by following predefined policy and procedure
( H, K6 @# ?2 \& h-Diagnosing problems and determining the severity: k9 y/ A- L; O5 N, v
-Referring problems to support groups
% y1 s) `0 X; m9 r-Updating the user on the call status, and confirming with the user that problem is fixed
7 z. H6 G4 L3 ~5 |* y$ t M, J# p) R-Ad hoc project and administration support7 y2 K% b! z% B4 X0 C9 o# @. b
% H3 h( N7 C1 d/ F工作职责:
; _- G, t1 o; w4 S-为终端用户提供桌面技术支持* D1 U. ^: M( {5 Y+ ]
-通过电话,邮件等渠道接受客户要求并及时处理个案。
! `1 f8 ^, q$ F-根据有关规定记录每一个服务要求+ @; \% v3 |$ y! f' r' }$ n
-分析和决定问题的优先级别) f+ R. b& k* |* ?0 a. }7 x( S- P4 \
-能够准确的把问题派送到相应的支持组
6 i- n, w0 B" e-及时向用户报告问题处理的进程以及问题解决后要和用户进行确认
$ y0 A! w0 @+ R; G$ E9 ^2 D-对新的项目予以支持和管理的工作4 ?% f0 m" d& q8 O& {
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Job Requirements
; I& G6 [+ F) ~5 y- R1 l; ?-Excellent command of Mandarin/Cantonese
3 D |9 L/ X) `& P. |4 A-Upstanding English Skill (CET6+), Good command of oral and written English. Excellent English Skill is preferred& ]" m9 X" \8 m/ H, b
-Excellent communication, telephone manner, technical skill and interpersonal skills
# A3 C: m5 U+ P3 i l6 t6 \5 y-Self initiative, pro-active, hard working, good attitude and team player, g ~ d- \/ `/ `7 ?
-Sense of urgency, able to work under pressure, overtime and crisis situation, and at odd hours
% h. E2 `2 |0 v+ D9 B y" c-On-shift duty is required
& G" i8 \! u0 ]* Z-Can accept flexible working hours& R2 l2 C0 @; `, c+ ^4 t
-One- two years Call Centre & customer service experience is required6 S3 S5 i, \- v$ D
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职位要求:
3 i2 _0 g U' A7 I- D6 G-具有流畅的口头表达能力(普通话,粤语)
) H% V& p% u) S8 l) G% p-英语六级或以上、具良好的交谈及写作能力(英语能力优秀优先考虑)
0 [# p+ O0 h3 o4 ?/ ~-良好的人际沟通技巧与电话沟通习惯& F# |7 R0 L2 A) H1 U r: ]! ~
-熟悉Windows操作系统,Office软件,对Internet以及网络连接有一定的了解/ G# r. n6 v* y
-具有责任心,办事干练、反应灵活及团体合作精神
( e- u3 T& Z+ p/ r- f-能承受压力,能够处理各种紧急的情况,能接受加班工作
2 ~- ~; }. Q( ^( }; U-能接受轮班工作& v( Q/ ^% O/ T3 q+ o. z+ ^4 x: j; o4 \
-能接受弹性上班时间9 w( x0 N( y* b* R% l5 K) \
-具有1-2 年呼叫中心或者客服工作经验
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Qualifications4 F! }6 M' q- B! P, v
-Bachelor degree, major in any discipline (Computer related preferred) V' b9 u0 i2 f0 V! `+ R" k
7 t0 F7 _7 t# ]0 L8 E学历要求:
- `9 ^1 z9 K" U5 c-大学本科或以上学历,专业不限(计算机相关专业优先考虑)/ A( t3 Z: _. h/ I: O
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Applicants can send your latest resume to jinchenj@cn.ibm.com.
) r3 ?( p$ ?3 ?1 I( c0 ~有意该职位的申请人可直接将个人最新简历发送至 jinchenj@cn.ibm.com3 T: L- W S; M
7 j0 H$ k) h" E* o0 w$ U6 O/ a! y*注意:该职位非实习生职位,只针对已获得毕业证书和学位证书的同学开放,2012n年毕业的同学,如果有兴趣在毕业后加入IBM,可以关注IBM Career Website |
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