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职位描述
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-Provide helpdesk support to end users:' Y3 |; l# X) r& j8 i2 j
-Handle telephone calls, e-mail and fax
1 |) t7 Y8 [" v8 u/ I0 J. N-Verify and log every call by following predefined policy and procedure
* l# x9 P- m" H3 {0 D-Diagnosing problems and determining the severity6 H1 i. n9 N5 `# E" X4 e0 J4 n6 C
-Referring problems to support groups3 D \5 s' d9 s4 @+ N- a
-Updating the user on the call status, and confirming with the user that problem is fixed
9 Q9 ?' D& R5 ?' I9 q-Ad hoc project and administration support# T- F6 A$ B8 `3 d E \% F1 R5 Z
0 p% U3 h& q4 p8 A) s工作职责:
7 S% N- J1 z" R0 J K-为终端用户提供桌面技术支持5 _8 G/ [( K) z# a
-通过电话,邮件等渠道接受客户要求并及时处理个案。
1 I! w! O* s0 K2 [3 J-根据有关规定记录每一个服务要求* y: ~( p- z. ?% y7 O; ]: f
-分析和决定问题的优先级别
3 T! S( G- e! ]1 E8 r8 l; j9 g-能够准确的把问题派送到相应的支持组* ]7 }" M5 g; H
-及时向用户报告问题处理的进程以及问题解决后要和用户进行确认
# V1 K1 o. x" |2 [-对新的项目予以支持和管理的工作9 n' L- x! |% `% R9 Y/ s
& z$ B% P3 b8 l+ e! XJob Requirements
' F9 [7 o+ P. K/ V2 k-Excellent command of Mandarin/Cantonese
4 D H4 s& T6 o" u/ l-Upstanding English Skill (CET6+), Good command of oral and written English. Excellent English Skill is preferred2 E/ m; _* w* ?- s
-Excellent communication, telephone manner, technical skill and interpersonal skills, J& \' p8 S; F6 R7 M' [
-Self initiative, pro-active, hard working, good attitude and team player/ h$ f L8 b; o; d* L
-Sense of urgency, able to work under pressure, overtime and crisis situation, and at odd hours9 {( B! F: d' Z1 o3 [0 p
-On-shift duty is required
" {' Z/ ~+ E7 {. \+ |-Can accept flexible working hours
% y, h v6 _4 [8 {1 u-One- two years Call Centre & customer service experience is required
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% K% L6 _" A) I/ s3 ~职位要求:
0 P. M$ w o4 i( Z; q8 U-具有流畅的口头表达能力(普通话,粤语)7 X3 @8 }/ z `: m9 f& d4 W* {( G$ j
-英语六级或以上、具良好的交谈及写作能力(英语能力优秀优先考虑)
: A$ ~+ n. H6 k, p; B-良好的人际沟通技巧与电话沟通习惯
# P6 K$ K/ t8 c7 c-熟悉Windows操作系统,Office软件,对Internet以及网络连接有一定的了解, o# _+ o' ]4 s x, Z% I, s# H
-具有责任心,办事干练、反应灵活及团体合作精神
% x+ B6 A( y" J! J! `-能承受压力,能够处理各种紧急的情况,能接受加班工作6 e; [$ K. K2 `1 Z" E
-能接受轮班工作* x }* f1 u0 l# Y) g. m# i
-能接受弹性上班时间+ W3 h+ Q, r$ e' X: R
-具有1-2 年呼叫中心或者客服工作经验
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Qualifications% y, }, B0 [9 \+ `2 G
-Bachelor degree, major in any discipline (Computer related preferred)
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学历要求:0 |# _$ K# A; {. J
-大学本科或以上学历,专业不限(计算机相关专业优先考虑); Y+ m3 q0 A9 f
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Applicants can send your latest resume to jinchenj@cn.ibm.com.' Y# `+ y1 E8 R0 J. b/ k9 M
有意该职位的申请人可直接将个人最新简历发送至 jinchenj@cn.ibm.com
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*注意:该职位非实习生职位,只针对已获得毕业证书和学位证书的同学开放,2012n年毕业的同学,如果有兴趣在毕业后加入IBM,可以关注IBM Career Website |
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