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[招聘] IBM: 电话客服代表(English+Cantonese) 工作地点:深圳市

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发表于 2011-10-18 14:28 | 显示全部楼层 |阅读模式
职位描述5 r8 P5 K- w$ P$ ]2 F
Job Responsibilities
; \* k2 ~$ {5 Y+ E7 K-Provide helpdesk support to end users:/ E* A) V& ]- [0 N" B; n- C
-Handle telephone calls, e-mail and fax' S6 g/ v3 F% M* l6 a
-Verify and log every call by following predefined policy and procedure
5 w( j' ~- x, D. _-Diagnosing problems and determining the severity
5 c4 j" n0 V( [4 X# I* z" F-Referring problems to support groups! O- o7 b# e+ j9 `  e
-Updating the user on the call status, and confirming with the user that problem is fixed. ^8 b$ n" g! I/ c) g! i
-Ad hoc project and administration support
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工作职责:
" P. w8 C' G( S; F$ a: N: _2 ~# ?1 {-为终端用户提供桌面技术支持
7 ~; Y! ?# e1 i* s-通过电话,邮件等渠道接受客户要求并及时处理个案。, u, e1 `1 M- k0 T4 l: d
-根据有关规定记录每一个服务要求
7 E% w  v4 @4 A1 q" A; \-分析和决定问题的优先级别
$ K% Z: H1 O' X' F+ B: ^- i  `7 o-能够准确的把问题派送到相应的支持组
) ?7 N" E3 r# k+ \* H5 q0 l-及时向用户报告问题处理的进程以及问题解决后要和用户进行确认" _" F5 B& v- v5 Z* A8 ?; c1 W2 |
-对新的项目予以支持和管理的工作0 a1 c, S* \. o7 o6 M/ C

4 ~' D) E/ O4 b. l# }" oJob Requirements
1 b. @/ X/ q: b9 e: p& t-Excellent command of Mandarin/Cantonese8 A+ @% t( B- ~2 F6 u
-Upstanding English Skill (CET6+), Good command of oral and written English. Excellent English Skill is preferred
0 _6 C, S& l1 g$ E1 w" g; I; I-Excellent communication, telephone manner, technical skill and interpersonal skills
; e' W4 j) R* ^7 m0 G-Self initiative, pro-active, hard working, good attitude and team player' Q7 A. d8 X2 p
-Sense of urgency, able to work under pressure, overtime and crisis situation, and at odd hours
! o* B) f& [% Q* R- B-On-shift duty is required" P$ K# u; n" i: z
-Can accept flexible working hours
; S" w! Q; P: {" s2 e& ]& z-One- two years Call Centre & customer service experience is required
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职位要求:
0 Y1 K4 ?" N7 I$ q4 X* m7 Q-具有流畅的口头表达能力(普通话,粤语)
# U/ D( L' G" ]0 H  ]-英语六级或以上、具良好的交谈及写作能力(英语能力优秀优先考虑)' l. L4 K; l! R. g* Z
-良好的人际沟通技巧与电话沟通习惯0 u6 c9 m" n! _' G' f( M
-熟悉Windows操作系统,Office软件,对Internet以及网络连接有一定的了解2 |6 c( s% F1 a) \1 G3 a
-具有责任心,办事干练、反应灵活及团体合作精神& O% I5 {2 u( f9 |
-能承受压力,能够处理各种紧急的情况,能接受加班工作
: u7 E  u0 {' \" e-能接受轮班工作) N( b; v$ t( g% @* T% v! J' F
-能接受弹性上班时间( x7 F8 m0 N; y, K
-具有1-2 年呼叫中心或者客服工作经验: `5 z8 n7 y5 D+ C% P
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Qualifications
  x' {( b2 S, H. V' F/ T& p0 S1 J-Bachelor degree, major in any discipline (Computer related preferred)
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学历要求:6 M* c: \# K- U. R5 j( i
-大学本科或以上学历,专业不限(计算机相关专业优先考虑)( B# M$ S8 s! S8 j3 c7 @
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Applicants can send your latest resume to jinchenj@cn.ibm.com.* w/ d4 ~3 x' R8 S* |% W
有意该职位的申请人可直接将个人最新简历发送至 jinchenj@cn.ibm.com
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*注意:该职位非实习生职位,只针对已获得毕业证书和学位证书的同学开放,2012n年毕业的同学,如果有兴趣在毕业后加入IBM,可以关注IBM Career Website
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