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职位描述
3 T1 X7 `4 `* ~$ SJob Responsibilities6 X$ j: ]* F3 e- K( [& ]
-Provide helpdesk support to end users:
/ G. r4 x) ?, T2 A9 R3 A-Handle telephone calls, e-mail and fax# O @5 T7 y* F0 {
-Verify and log every call by following predefined policy and procedure3 Q+ F- Y$ i Y1 Z# w$ q* s, t. C
-Diagnosing problems and determining the severity
! I2 k/ y4 d% b( p* g-Referring problems to support groups
/ @2 }3 z3 }9 a9 ]8 G0 }-Updating the user on the call status, and confirming with the user that problem is fixed
* m4 ]; H2 ]) k) H4 L8 s-Ad hoc project and administration support
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' V( s' m x$ K7 W/ l- G. `9 Y工作职责:$ `. z, C F% m* @ W) ^
-为终端用户提供桌面技术支持
4 {/ p4 ]$ L$ z-通过电话,邮件等渠道接受客户要求并及时处理个案。
+ \$ l4 B+ t6 o$ A2 ]" B% A-根据有关规定记录每一个服务要求$ H4 V3 q" }# q/ c* X
-分析和决定问题的优先级别* a) I. A5 T0 L1 e0 K1 \( Y
-能够准确的把问题派送到相应的支持组
" d: ]- k8 X2 N. c) p1 k-及时向用户报告问题处理的进程以及问题解决后要和用户进行确认
( ]$ R, f% t5 ~# b8 ~-对新的项目予以支持和管理的工作
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! j9 D% R5 ^! o2 v" S. rJob Requirements2 Z8 T2 N4 }5 d1 H0 i( E
-Excellent command of Mandarin/Cantonese& G# d0 `% P) [# t0 z
-Upstanding English Skill (CET6+), Good command of oral and written English. Excellent English Skill is preferred, b- n1 g( H5 z) i8 e4 s
-Excellent communication, telephone manner, technical skill and interpersonal skills, a( g- E( n% w; _* U0 G
-Self initiative, pro-active, hard working, good attitude and team player2 n+ }8 d3 C: e/ n! A3 j% B) R M& b
-Sense of urgency, able to work under pressure, overtime and crisis situation, and at odd hours
8 @# ?) i. H, X! C" B-On-shift duty is required
3 x! B. Q+ y8 V1 R6 W! T% X-Can accept flexible working hours7 I* q, Y% t- M; E4 s3 H
-One- two years Call Centre & customer service experience is required
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职位要求:& I: _: B5 A `5 T6 n
-具有流畅的口头表达能力(普通话,粤语)
# @% b% r1 U+ @& ]: o" `) _% `# g-英语六级或以上、具良好的交谈及写作能力(英语能力优秀优先考虑)4 g( r Z. ]5 s( Z. B i
-良好的人际沟通技巧与电话沟通习惯8 a8 R- k3 m5 K i* p3 @* g1 ?
-熟悉Windows操作系统,Office软件,对Internet以及网络连接有一定的了解
3 m. o. _, s& M4 [$ X* F-具有责任心,办事干练、反应灵活及团体合作精神* z# I: K* \( J4 S0 {9 z ^
-能承受压力,能够处理各种紧急的情况,能接受加班工作, F/ H6 l' Y% @9 q0 g( t- \0 }
-能接受轮班工作
3 E: V4 n' N, S-能接受弹性上班时间
" l4 d9 u& J9 D7 U9 Y7 ^-具有1-2 年呼叫中心或者客服工作经验
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Qualifications
7 b& Z! \% G$ q* ~-Bachelor degree, major in any discipline (Computer related preferred)
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学历要求:
0 `2 m- N* ~3 u* x- N/ N% }-大学本科或以上学历,专业不限(计算机相关专业优先考虑)
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: n2 N, v5 D0 n* }Applicants can send your latest resume to jinchenj@cn.ibm.com.4 Z+ C+ O2 \; N! A2 ~
有意该职位的申请人可直接将个人最新简历发送至 jinchenj@cn.ibm.com$ G7 j/ h3 M# k$ B
- `- p% N, s/ B B*注意:该职位非实习生职位,只针对已获得毕业证书和学位证书的同学开放,2012n年毕业的同学,如果有兴趣在毕业后加入IBM,可以关注IBM Career Website |
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