|
|
职位描述/ E8 n* Z$ B6 o) j% f
Job Responsibilities
5 U+ \4 R0 S) s: S9 R/ q-Provide helpdesk support to end users:
+ x7 m) R3 j o% N3 `-Handle telephone calls, e-mail and fax
# l0 g2 V9 m; \% _6 ?-Verify and log every call by following predefined policy and procedure
7 `* g5 t! s5 k* c1 @) f. W-Diagnosing problems and determining the severity
$ t, ]& h) a* C( e0 x) J6 Q7 W-Referring problems to support groups
( n" s( ~2 O& m; i. ?& ?3 G0 E-Updating the user on the call status, and confirming with the user that problem is fixed1 [ f O# U c7 w1 k0 {* j& T
-Ad hoc project and administration support
* V1 `5 A& X1 l3 e: R! O/ h
1 @9 ]* _& A4 v9 D- V工作职责:
; S1 [3 q+ ?# V' [# k# X! B-为终端用户提供桌面技术支持6 Z- S1 w8 c& i' W/ Y; Y; Y% @, g
-通过电话,邮件等渠道接受客户要求并及时处理个案。
9 G0 O2 h+ @* @+ K! X4 x3 w; j-根据有关规定记录每一个服务要求
* P1 K+ |+ }; b* J4 l2 ^* Q, C- U+ g-分析和决定问题的优先级别6 B7 Z4 |$ b- w) x
-能够准确的把问题派送到相应的支持组
: \( U( e. e( O* N-及时向用户报告问题处理的进程以及问题解决后要和用户进行确认1 N0 t. z- m ^+ P
-对新的项目予以支持和管理的工作
; s8 T& k k2 h) r
1 ~" W; f9 H/ R: L: I8 z# L5 [. _Job Requirements
( |6 N6 R K6 T- n) u$ y-Excellent command of Mandarin/Cantonese
2 f1 I3 G/ g6 ^& q4 V/ v-Upstanding English Skill (CET6+), Good command of oral and written English. Excellent English Skill is preferred$ L/ [1 p% M+ _! a3 d* j) @7 ~
-Excellent communication, telephone manner, technical skill and interpersonal skills
- n, [' v% `2 ?' k R' ^-Self initiative, pro-active, hard working, good attitude and team player
* J! l# Q' r: A( s' B$ }-Sense of urgency, able to work under pressure, overtime and crisis situation, and at odd hours" c d" ^" X3 P' C: B
-On-shift duty is required' y1 b- b" Q$ C/ d
-Can accept flexible working hours
+ y' n4 v* ~6 s+ T9 Z-One- two years Call Centre & customer service experience is required6 c7 Q7 X9 _2 {7 Q
8 V) ?* X9 R4 b9 J# S) G; W* y5 D! r# D职位要求:
/ @9 z% @' Y: e! m8 A+ v$ s" f5 w3 W6 w-具有流畅的口头表达能力(普通话,粤语)
% P$ r. R1 Y {3 W% f-英语六级或以上、具良好的交谈及写作能力(英语能力优秀优先考虑)
" Z8 \ D: S) U+ Q8 w1 L-良好的人际沟通技巧与电话沟通习惯
' @8 |6 p* S9 d e-熟悉Windows操作系统,Office软件,对Internet以及网络连接有一定的了解+ O4 \ d0 M. C# Z0 K: T
-具有责任心,办事干练、反应灵活及团体合作精神1 A7 F4 B' L3 ~6 m! W8 ]8 C$ f
-能承受压力,能够处理各种紧急的情况,能接受加班工作
, N) F, `" p6 F! K* x-能接受轮班工作
6 `. \, K+ D- W# B-能接受弹性上班时间
8 D h4 G Z& n# v5 L/ Q-具有1-2 年呼叫中心或者客服工作经验
) @) i2 ~. j% P
9 L1 G2 a! {$ y$ F' _Qualifications0 K8 [1 E& P6 V5 }6 g6 y
-Bachelor degree, major in any discipline (Computer related preferred)
8 S# n n3 l( S- [% c, L* F# s
. i1 V. G1 n9 ?: g5 J. V+ | o学历要求:4 K2 N3 @. K$ g0 m" |
-大学本科或以上学历,专业不限(计算机相关专业优先考虑)$ H" C! o. o4 b# N
9 [" s; Y; n: S2 p( |Applicants can send your latest resume to jinchenj@cn.ibm.com.
+ L1 l: A4 H4 q有意该职位的申请人可直接将个人最新简历发送至 jinchenj@cn.ibm.com
4 u) x& }( k$ w9 R( h, v/ y; i1 e) c7 B! O) O
*注意:该职位非实习生职位,只针对已获得毕业证书和学位证书的同学开放,2012n年毕业的同学,如果有兴趣在毕业后加入IBM,可以关注IBM Career Website |
|