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职位描述
/ f- A" k2 s7 j& S' j' gJob Responsibilities
; Q/ Q: X" T' J* N( q9 ^+ B-Provide helpdesk support to end users:) M# O( x2 T8 q% g2 Q% X, {* F
-Handle telephone calls, e-mail and fax
4 @' O! P/ c( ?8 ^- B8 C-Verify and log every call by following predefined policy and procedure9 S! e, o2 g6 M8 e: h9 l
-Diagnosing problems and determining the severity% [; w! r0 f# L8 M7 I% t# Q5 `2 I
-Referring problems to support groups
' T9 S7 Z# g5 Z) v1 E1 n-Updating the user on the call status, and confirming with the user that problem is fixed8 ^& U, A1 c; p5 x% [; e. p
-Ad hoc project and administration support2 v# Y( h. d: B C
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工作职责:1 n6 O" O/ u) B- ? d
-为终端用户提供桌面技术支持
& i8 r5 T# B+ K) m-通过电话,邮件等渠道接受客户要求并及时处理个案。
! X% X8 a( S, f0 y3 x9 S7 m# a/ N-根据有关规定记录每一个服务要求% U: O5 \4 `& Y+ c
-分析和决定问题的优先级别' |8 I( u& l# l9 N6 A$ D
-能够准确的把问题派送到相应的支持组0 H+ l! r7 g/ w* {
-及时向用户报告问题处理的进程以及问题解决后要和用户进行确认
7 s4 W8 X# O; r/ A! |+ U- p3 U$ J-对新的项目予以支持和管理的工作9 Y4 N5 w! B$ f
b! X8 ?2 I! gJob Requirements
7 c' c6 d4 b( S3 x1 ^8 l' w-Excellent command of Mandarin/Cantonese0 j5 C; {5 a2 S1 n( Q2 @1 E
-Upstanding English Skill (CET6+), Good command of oral and written English. Excellent English Skill is preferred
1 z c& V! q( W8 \$ @-Excellent communication, telephone manner, technical skill and interpersonal skills' Y6 b6 e# ]+ ?4 E: _
-Self initiative, pro-active, hard working, good attitude and team player% H8 O" \0 a- U7 r4 c! ~" p2 q6 Y
-Sense of urgency, able to work under pressure, overtime and crisis situation, and at odd hours) B, L; c6 I$ R/ j# W \
-On-shift duty is required
' @' J: J7 P, R7 j# F4 z-Can accept flexible working hours
$ r6 K# j. U, S* p) O-One- two years Call Centre & customer service experience is required
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; v4 S2 c; S* K) n( E0 \职位要求:+ b1 J: I- b `! I# l9 g
-具有流畅的口头表达能力(普通话,粤语)
1 e6 k' K4 p8 P' A H+ u-英语六级或以上、具良好的交谈及写作能力(英语能力优秀优先考虑)
' c5 k3 \: q X/ L' D( L6 F-良好的人际沟通技巧与电话沟通习惯
* W4 h; @! ?# I7 i-熟悉Windows操作系统,Office软件,对Internet以及网络连接有一定的了解
- k$ x( }2 P2 \" u; d4 Q7 R-具有责任心,办事干练、反应灵活及团体合作精神) `( j' \. V' y& ~9 W
-能承受压力,能够处理各种紧急的情况,能接受加班工作
$ b: s3 T2 M F6 ]! s-能接受轮班工作
/ u, G6 U; N% {) [1 Z8 g6 d1 K9 Q-能接受弹性上班时间
4 b+ E* j. \2 }- _-具有1-2 年呼叫中心或者客服工作经验
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Qualifications
1 |8 g% J% F2 Q- Q: O-Bachelor degree, major in any discipline (Computer related preferred)
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# T- G5 `4 d: C学历要求:
. \2 q0 ^" A' Y+ e- D, ~-大学本科或以上学历,专业不限(计算机相关专业优先考虑)
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Applicants can send your latest resume to jinchenj@cn.ibm.com.9 d0 [1 c, o E3 o S$ D- p( B! D: i% c
有意该职位的申请人可直接将个人最新简历发送至 jinchenj@cn.ibm.com" P( K" a+ b0 t0 S5 Z
, X. r6 I0 O u*注意:该职位非实习生职位,只针对已获得毕业证书和学位证书的同学开放,2012n年毕业的同学,如果有兴趣在毕业后加入IBM,可以关注IBM Career Website |
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