IBM: 电话客服代表(English+Cantonese) 工作地点：深圳市

IBMGDC · 发表于 2011-10-18 14:28

职位描述
Job Responsibilities
-Provide helpdesk support to end users:
-Handle telephone calls, e-mail and fax
-Verify and log every call by following predefined policy and procedure
-Diagnosing problems and determining the severity
-Referring problems to support groups
-Updating the user on the call status, and confirming with the user that problem is fixed
-Ad hoc project and administration support

工作职责:
-为终端用户提供桌面技术支持
-通过电话,邮件等渠道接受客户要求并及时处理个案。
-根据有关规定记录每一个服务要求
-分析和决定问题的优先级别
-能够准确的把问题派送到相应的支持组
-及时向用户报告问题处理的进程以及问题解决后要和用户进行确认
-对新的项目予以支持和管理的工作

Job Requirements
-Excellent command of Mandarin/Cantonese
-Upstanding English Skill (CET6+), Good command of oral and written English. Excellent English Skill is preferred
-Excellent communication, telephone manner, technical skill and interpersonal skills
-Self initiative, pro-active, hard working, good attitude and team player
-Sense of urgency, able to work under pressure, overtime and crisis situation, and at odd hours
-On-shift duty is required
-Can accept flexible working hours
-One- two years Call Centre & customer service experience is required

职位要求:
-具有流畅的口头表达能力(普通话,粤语)
-英语六级或以上、具良好的交谈及写作能力(英语能力优秀优先考虑)
-良好的人际沟通技巧与电话沟通习惯
-熟悉Windows操作系统,Office软件,对Internet以及网络连接有一定的了解
-具有责任心,办事干练、反应灵活及团体合作精神
-能承受压力,能够处理各种紧急的情况,能接受加班工作
-能接受轮班工作
-能接受弹性上班时间
-具有1-2 年呼叫中心或者客服工作经验

Qualifications
-Bachelor degree, major in any discipline (Computer related preferred)

学历要求:
-大学本科或以上学历,专业不限(计算机相关专业优先考虑)

Applicants can send your latest resume to jinchenj@cn.ibm.com.
有意该职位的申请人可直接将个人最新简历发送至 jinchenj@cn.ibm.com

*注意：该职位非实习生职位，只针对已获得毕业证书和学位证书的同学开放，2012n年毕业的同学，如果有兴趣在毕业后加入IBM，可以关注IBM Career Website

		自动登录	找回密码
密码			加入后院

[招聘] IBM: 电话客服代表(English+Cantonese) 工作地点：深圳市

浏览过的版块