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[招聘] IBM: 电话客服代表(English+Cantonese) 工作地点:深圳市

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发表于 2011-10-18 14:28 | 显示全部楼层 |阅读模式
职位描述
( K! g- t/ y1 KJob Responsibilities
& r  e0 L3 |& G+ g8 v- U-Provide helpdesk support to end users:# L  e3 K7 g! A# J5 A) T) W
-Handle telephone calls, e-mail and fax2 L, G- s) ~6 ~1 E) Q0 _+ k/ L0 z
-Verify and log every call by following predefined policy and procedure
- O+ ]- S/ z5 u3 S- k9 ]-Diagnosing problems and determining the severity
  y5 [7 Y" N; N- r6 ^7 d1 d; @-Referring problems to support groups! I3 g9 q8 U: _, R" x6 d4 M- v9 h
-Updating the user on the call status, and confirming with the user that problem is fixed
# @5 V* o2 M# [1 u-Ad hoc project and administration support, b, P7 w# g* r& o& H3 x4 D

6 i) y, C# m* w- p, x7 V工作职责:; x6 N' S5 V4 a  [( o
-为终端用户提供桌面技术支持
) f) l. H$ _- u5 Q  _-通过电话,邮件等渠道接受客户要求并及时处理个案。
1 r$ W( Z- ^, c# K% r-根据有关规定记录每一个服务要求8 x6 S* Z$ P3 [
-分析和决定问题的优先级别
( P+ G$ k! b; i# \+ P-能够准确的把问题派送到相应的支持组5 v  u  D& @& `1 U0 x
-及时向用户报告问题处理的进程以及问题解决后要和用户进行确认# P% i: p; }; c3 _
-对新的项目予以支持和管理的工作
+ T4 q! z8 }2 K: z, V; \8 R& _' X* a* k
Job Requirements
( f; Q( @4 ^5 n6 j-Excellent command of Mandarin/Cantonese  M& C' N" m; ~/ Y( ]+ G
-Upstanding English Skill (CET6+), Good command of oral and written English. Excellent English Skill is preferred# [0 I/ m- @4 J* n0 @
-Excellent communication, telephone manner, technical skill and interpersonal skills
3 g% p! P" O7 h# ~" U( h% h-Self initiative, pro-active, hard working, good attitude and team player* m: |" {) v; a$ ?% ]5 v
-Sense of urgency, able to work under pressure, overtime and crisis situation, and at odd hours# H8 O! i! `7 ]& b7 v' n5 M' @' P
-On-shift duty is required
4 h6 R) |4 W) Z( v6 I4 Y1 Z6 ~0 V-Can accept flexible working hours
; _" [* L; [! Y1 h" u# l4 T0 y-One- two years Call Centre & customer service experience is required
* M: I% n  {* b. Z2 W$ j5 N% N0 B2 W, B7 u* j$ [" r( S
职位要求:6 \$ B2 G$ d4 m
-具有流畅的口头表达能力(普通话,粤语)* k9 v! j) G3 d. v
-英语六级或以上、具良好的交谈及写作能力(英语能力优秀优先考虑)
; ^# u" E5 O/ y- g; D) V-良好的人际沟通技巧与电话沟通习惯( A* }! r  @7 [$ Y
-熟悉Windows操作系统,Office软件,对Internet以及网络连接有一定的了解' q. t3 i: G- P2 o9 F+ |
-具有责任心,办事干练、反应灵活及团体合作精神
- W4 O- V& ?7 h$ d% L. u  w# B-能承受压力,能够处理各种紧急的情况,能接受加班工作
6 C" `2 n7 @6 {; a1 P- h; X. ~9 y-能接受轮班工作# l% c, G4 e0 z. c; M
-能接受弹性上班时间
/ W. L$ _% w& d1 d8 B8 ]-具有1-2 年呼叫中心或者客服工作经验
* l! `) \. a4 z, n' ~0 ]
1 b. ~) i6 L+ X! I4 ~5 h+ `2 }Qualifications3 O! d" G1 c9 l8 y
-Bachelor degree, major in any discipline (Computer related preferred)' ]  }$ ]5 @' N' E. C5 s- w) W2 l
8 f6 C8 H( s3 P2 |
学历要求:8 N  J/ A+ p: O% D- G/ p
-大学本科或以上学历,专业不限(计算机相关专业优先考虑)! N2 x; o# n* `' x! ~5 A4 x1 _! W( e

" Q' W5 {& |* y0 z3 uApplicants can send your latest resume to jinchenj@cn.ibm.com.
9 a0 k/ g( R) q6 l8 O* @9 _- x0 _有意该职位的申请人可直接将个人最新简历发送至 jinchenj@cn.ibm.com  f- Y' m4 v( F; L9 L+ v/ Y* Y2 i

$ L2 g' h$ k7 q7 {) ?: L  |*注意:该职位非实习生职位,只针对已获得毕业证书和学位证书的同学开放,2012n年毕业的同学,如果有兴趣在毕业后加入IBM,可以关注IBM Career Website
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