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[招聘] IBM: 电话客服代表(English+Cantonese) 工作地点:深圳市

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发表于 2011-10-18 14:28 | 显示全部楼层 |阅读模式
职位描述
/ Q% v/ M% r5 X! N  @- x& E# TJob Responsibilities
9 i$ d# V2 n' T0 P' u-Provide helpdesk support to end users:- }7 ]9 t) R/ F: G  d
-Handle telephone calls, e-mail and fax7 C3 M" F4 f9 D8 {7 X! A
-Verify and log every call by following predefined policy and procedure! M3 Y  v. p# ~# s6 I  z5 W8 R- H
-Diagnosing problems and determining the severity2 x9 w7 P4 A' k' y- f# X, d2 }/ o
-Referring problems to support groups- g; ?* h9 j& i
-Updating the user on the call status, and confirming with the user that problem is fixed
9 }  x% C; j7 J3 A+ D; S-Ad hoc project and administration support8 r: y8 z- r9 G5 t$ y+ N
7 g0 Q+ I* B4 S8 O
工作职责:
3 w" ^8 ]. Y. S+ L9 s-为终端用户提供桌面技术支持
; ~  i: O0 I* F; D-通过电话,邮件等渠道接受客户要求并及时处理个案。1 d8 @5 H$ G: Q$ q
-根据有关规定记录每一个服务要求
" t$ W6 j7 z+ I, l-分析和决定问题的优先级别
% i* v9 o7 S, o$ S1 ~$ f6 [9 a1 P6 y-能够准确的把问题派送到相应的支持组
2 E( ^1 g$ w  s5 y$ p" {! J-及时向用户报告问题处理的进程以及问题解决后要和用户进行确认
9 U) q. J1 i  I6 R" {; {8 g-对新的项目予以支持和管理的工作8 G; O) d% g2 G

1 J2 w) s+ P8 v- O7 i) a# L7 RJob Requirements
) s9 C5 y/ @! M% x( \-Excellent command of Mandarin/Cantonese2 P6 a7 U% Y3 U7 c# |. S* t& r
-Upstanding English Skill (CET6+), Good command of oral and written English. Excellent English Skill is preferred9 P6 ^/ h: l7 N$ K3 H
-Excellent communication, telephone manner, technical skill and interpersonal skills
6 b$ W, N: ?; x4 Z* {1 P" y. M-Self initiative, pro-active, hard working, good attitude and team player' m+ y7 V% ~' t  z. O% p& P
-Sense of urgency, able to work under pressure, overtime and crisis situation, and at odd hours
! F( \3 Z" `+ V. p' l-On-shift duty is required0 Y" p# H5 m* Q4 M: }
-Can accept flexible working hours6 ?) ?( g% o! K3 P
-One- two years Call Centre & customer service experience is required# d4 N/ K1 q" U: x. }
* T9 C1 P4 U9 l$ w( R; f+ ^2 a
职位要求:0 X  b+ t$ n. `0 ?/ X
-具有流畅的口头表达能力(普通话,粤语). R" e: u0 l% E# A/ c% T* r
-英语六级或以上、具良好的交谈及写作能力(英语能力优秀优先考虑)) o0 W# \* i# ~* x
-良好的人际沟通技巧与电话沟通习惯
( J3 D; J4 ]+ g8 ^; k-熟悉Windows操作系统,Office软件,对Internet以及网络连接有一定的了解, m% H9 w8 O4 J9 G
-具有责任心,办事干练、反应灵活及团体合作精神4 z$ |0 M9 A3 u2 [8 I3 l/ x
-能承受压力,能够处理各种紧急的情况,能接受加班工作
. j$ _! W: y/ L/ v3 W7 v-能接受轮班工作
+ i* A. F6 @+ ]% K  W3 G-能接受弹性上班时间
( D! ?* k+ L: l$ ?-具有1-2 年呼叫中心或者客服工作经验8 L) F" H5 n3 u7 C: a. v

" M+ \7 \* g) T) F9 K" s1 hQualifications" _) S' {! ?* o9 Z/ [5 z2 w
-Bachelor degree, major in any discipline (Computer related preferred), a/ U  J0 d  v( q& U, e$ w% m* N1 f

0 K5 N; ]1 n2 a0 K学历要求:8 \+ X- x, L1 r/ A1 F
-大学本科或以上学历,专业不限(计算机相关专业优先考虑)
* X; g1 O+ o! f5 |
6 b8 ]; B0 a5 i4 N9 l* q; LApplicants can send your latest resume to jinchenj@cn.ibm.com.
/ X. H: ~( ~1 z' m% S# V0 j有意该职位的申请人可直接将个人最新简历发送至 jinchenj@cn.ibm.com
# ?9 w) d( p/ z8 |" ~2 h; f+ W$ d7 o; h: V5 u* V5 K% ^3 z6 J
*注意:该职位非实习生职位,只针对已获得毕业证书和学位证书的同学开放,2012n年毕业的同学,如果有兴趣在毕业后加入IBM,可以关注IBM Career Website
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