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职位描述
1 R; L1 V7 d& w0 {1 [Job Responsibilities
6 [9 }/ s+ \$ k+ K-Provide helpdesk support to SAP end users:
+ k2 c% S' M( m- y" O2 A4 H2 z-Handle telephone calls, e-mail and fax' \9 `5 o2 F# A9 Y" z' z
-Verify and log every call by following predefined policy and procedure
2 t; `. `4 N. d3 z3 ]-Diagnosing problems and determining the severity* G9 z g" _* j; H
-Referring problems to support groups* [9 C& U7 J" }+ s6 @1 O4 @
-Updating the user on the call status, and confirming with the user that problem is fixed5 H$ y" {0 T4 P3 e, P! P
-Ad hoc project and administration support
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工作职责:
$ [. p% V# d: K- D x% U-为SAP终端用户提供桌面技术支持
l$ X. t5 a: P5 J-通过电话,邮件等渠道接受客户要求并及时处理个案。
& n/ @9 h& N! y F% T$ s-根据有关规定记录每一个服务要求
- B! f% L8 w2 {: A9 b-分析和决定问题的优先级别
" ~2 Z5 P9 q% c-能够准确的把问题派送到相应的支持组3 v3 k* m/ F+ \5 ?( m! S3 J
-及时向用户报告问题处理的进程以及问题解决后要和用户进行确认
' ^ P) Z" {& V w+ w-对新的项目予以支持和管理的工作8 v$ g2 O0 }. ^0 R. h- g5 t4 ^
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Job Requirements
- Q" V1 m8 z7 o0 G, f6 j-Excellent command of Mandarin
" G9 Z1 l- j0 M-Upstanding English Skill (CET6+), Good command of oral and written English. Excellent English Skill is preferred
* p1 }% ?9 G* v-Excellent communication, telephone manner, technical skill and interpersonal skills' C. T% |3 V0 @3 j* h# S
-Self initiative, pro-active, hard working, good attitude and team player( P) m% n2 F5 i: c' Q( D
-Sense of urgency, able to work under pressure, overtime and crisis situation, and at odd hours
6 P" R, R! K3 Z3 o- _-On-shift duty is required" \* a5 ]- J' o' [* U
-Can accept flexible working hours: }2 E1 q6 s- |. q2 ~2 ^- ?
-One- two years Call Centre & customer service experience is required& w; D: ]. R% P3 K( y9 H
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职位要求:
W0 g6 H3 n! H- o$ E" t4 @-具有流畅的口头表达能力(普通话标准)( c: U% h6 t. d1 Q5 v. {
-英语六级或以上、具良好的交谈及写作能力(英语能力优秀优先考虑)3 X" o/ J& u) x3 R
-良好的人际沟通技巧与电话沟通习惯2 U' J E8 ^# c/ z& M4 d; c& }5 l6 m, b
-熟悉Windows操作系统,Office软件,对Internet以及网络连接有一定的了解/ ~+ q) i6 ]! Q9 Z( q
-具有责任心,办事干练、反应灵活及团体合作精神: P2 I& v1 C0 i6 A
-能承受压力,能够处理各种紧急的情况,能接受加班工作8 J9 Q$ `# [; d. z/ Y
-能接受轮班工作/ P( m1 L& J/ X" P4 y
-能接受弹性上班时间
! R# _$ |) R4 h* T0 U+ U( r- U-具有1-2 年呼叫中心或者客服工作经验者优先考虑
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Qualifications
% q) J8 U( X! q- [$ s-Bachelor degree, major in any discipline (Computer related preferred)# i& K1 z' H0 X( O8 y% t0 X6 ]
2 q% D" S Q: _学历要求:
* J. ~' {5 _; y; Y-大学本科或以上学历,专业不限(计算机相关专业优先考虑)
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Applicants can send your latest resume to jinchenj@cn.ibm.com.- w% {8 M5 U0 j
有意该职位的申请人可直接将个人最新简历发送至 jinchenj@cn.ibm.com
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*注意:该职位非实习生职位,只针对已获得毕业证书和学位证书的同学开放,2012n年毕业的同学,如果有兴趣在毕业后加入IBM,可以关注IBM Career Website |
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