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职位描述, }# i: m4 v" r) d
Job Responsibilities- f) t+ y) E) ^6 B G) U
-Provide helpdesk support to SAP end users:
- V K2 g. I3 E" W' L; w-Handle telephone calls, e-mail and fax
3 G. |" M- v s r; K2 D% e3 W-Verify and log every call by following predefined policy and procedure
v7 y; [! T1 Y; Y-Diagnosing problems and determining the severity7 e2 f3 l6 [$ f
-Referring problems to support groups- z% n% H4 }2 }; S
-Updating the user on the call status, and confirming with the user that problem is fixed0 S' T/ k5 E* B8 t
-Ad hoc project and administration support8 U! K& ]# I' H
, I0 e$ _" i; B% K+ Q; @工作职责:0 I& H/ h8 k4 _, z7 W# X
-为SAP终端用户提供桌面技术支持
( F5 P1 W* A- r6 p& E/ o! f-通过电话,邮件等渠道接受客户要求并及时处理个案。
- W0 j) v+ c. f2 w-根据有关规定记录每一个服务要求
% y: |3 d' i* Q-分析和决定问题的优先级别" i) @* |/ ^8 k; |* `. z' q
-能够准确的把问题派送到相应的支持组+ v2 g, b* F: _' \$ i- h
-及时向用户报告问题处理的进程以及问题解决后要和用户进行确认
( N6 \5 }/ n7 Q-对新的项目予以支持和管理的工作
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- L$ c4 B; l& [; _Job Requirements
" p6 r' e$ F2 g7 J% g0 {-Excellent command of Mandarin6 U8 M3 f$ D% J" K' e9 b0 V' }/ ]; |
-Upstanding English Skill (CET6+), Good command of oral and written English. Excellent English Skill is preferred% ^1 e8 n- D+ x( K
-Excellent communication, telephone manner, technical skill and interpersonal skills
, T$ W; x! S! Z6 n2 s- W5 \-Self initiative, pro-active, hard working, good attitude and team player' a$ m4 n& \5 ^6 F
-Sense of urgency, able to work under pressure, overtime and crisis situation, and at odd hours
6 Z6 j7 W6 I4 N-On-shift duty is required
1 z, r: U |( t' |8 e! U: @3 d$ t-Can accept flexible working hours
, w" E2 d' k) W0 |7 c- ^+ K" g-One- two years Call Centre & customer service experience is required( Z# l. T* d# C, B
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职位要求:
6 H/ V* I1 q/ o& u5 Q3 b-具有流畅的口头表达能力(普通话标准)
0 O! A! A* b5 m$ R& b+ H" T" c+ l) b5 }-英语六级或以上、具良好的交谈及写作能力(英语能力优秀优先考虑)
/ B9 H3 r- V$ e7 j-良好的人际沟通技巧与电话沟通习惯: H8 ~$ P% j% J! k$ J0 W0 K8 Q
-熟悉Windows操作系统,Office软件,对Internet以及网络连接有一定的了解0 s% [/ K& h4 P+ K: Y. j" c% A
-具有责任心,办事干练、反应灵活及团体合作精神
4 g7 x5 P: S' w$ g$ P7 c1 [1 z-能承受压力,能够处理各种紧急的情况,能接受加班工作
0 T2 g; l' G9 m% p8 @% z" v5 A-能接受轮班工作
3 j5 r$ Z" y# G$ O-能接受弹性上班时间
3 T$ c7 [ a1 n/ y. a-具有1-2 年呼叫中心或者客服工作经验者优先考虑
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& [& n3 e( s0 L' \) d" X/ ^: FQualifications* _2 K+ D8 U' Q8 R" I) [
-Bachelor degree, major in any discipline (Computer related preferred)
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( z( ]2 K5 a# F5 ?9 U$ I学历要求:
1 G( Q% N6 _0 o1 k-大学本科或以上学历,专业不限(计算机相关专业优先考虑)* W/ Z' _1 ~1 C' | w' ?6 l9 {/ U
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Applicants can send your latest resume to jinchenj@cn.ibm.com.
: M- \/ s0 [2 M, _有意该职位的申请人可直接将个人最新简历发送至 jinchenj@cn.ibm.com
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*注意:该职位非实习生职位,只针对已获得毕业证书和学位证书的同学开放,2012n年毕业的同学,如果有兴趣在毕业后加入IBM,可以关注IBM Career Website |
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