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发表于 2011-12-8 18:34
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Sustained success
ISO9004 is a standard provides guidance to organizations to support the achievement of sustained success by a quality management approach.
The terms of 'sustained success' is defined by the International Standard as 'result of the ability of an organization to achieve and maintain its objectives in the long term'. It is the result which achieve and maintain its objectives through its ability, and the result should be in the long term.
How to get this goal? This international standard described the answer in 4.2:
1, by consistently meeting the needs and expections of its interested parties, in a balanced way, over a long term. It is a task, not an easy job, for every related interested parties's benefit is diferent, and hardly can be meeted with all of them. It is not win-win, but win-win-win-win-win. But just because it seems like a unpossible task, the esistance of ISO9004 is reseanable, acceptable and necessary.
2, the top management should do some jobs which about the interested parties and some other requirement.
2.1, about the interested parties
a), identify all its relevent interested parties, access their individual potertial impacts on the organization's performance, as well as how to meet their needs and expectations in a balanced way.
it means the organization should find out the importance and impactance of every interested party towards organization, and the organization should take the different activities towards them, the goal of these activities should be in a 'balanced' way. What is the mean of 'balanced', ISO9004 does not give the details about it, maybe it is a concept for all of the people, or maybe it is the key point of the sustained success, can be described in another book or more books.
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