著名外资银行招聘 IT Support(正式员工）

bijieling

该公司是国际知名银行，一经录用，与该公司签订全日制劳动合同成为其正式员工，将提供有竞争力的薪酬福利、休假以及一流的专业培训以及良好的发展空间。我公司Alpha Selection于2001年在香港设立，2007年在深圳设立了业务部门，2009在广州市建立了锐盛企业管理咨询有限公司，为国内许多快速发展的民营企业、外资企业、集团化企业和行业内知名企业提供所需的高级管理与技术人才。我公司是目前招聘单位在华南地球的长期合作伙伴，专业为该公司提供优秀的人才。

如符合条件并对该职位有兴趣，请把简历发到[email protected]

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& s" k* q+ \* x- }Assistant Manager I, ITPO (AOC Helpdesk)

: M' K5 u1 j0 B# H: w( j0 jJob Description

• To delivery IT Service desk related services to users and business partners via Voice or Email channels
• To handle acceptable volume of user requests/calls and complete them in the specified Turn Around Time
• To identify the customer requirements accurately. User requests should be fully analyzed and processed by following the standards, procedures and policies
• To work on feedback and ensure errors are not repeated
• To identify and resolve complex issues on a day-to-day basis escalating if required to the relevant support areas and senior management
• To acquire a thorough understanding of the process procedures, keep abreasting with changes made and provide quality services to the users
• To strictly follow the standing instructions provided by the manager and complete them in a timely manner
• To ensure compliance with audit requirements by perform.

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Skills Required

• Bachelor’s degree in Computer Science, Management Information Systems, Engineering, related technical field or equivalent experience are preferable
• Fluent in spoken Putonghua; Good written English for correspondence; Good in spoken English and Cantonese will be an advantage
• Excellent verbal and written communication skills
• Ability to understand, work with and interpret numeric data
• Ability to build and maintain cordial relationship with users, peers and people at all levels utilizing diplomacy, judgment and interpersonal skills
• Hold a good understanding of the complexities involved in managing a process and team
• Good planning, organizing and prioritizing skills
• Good communication skills with the ability to work independently, sometimes under pressure
• Willingness to work extended hours.

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Business Area/Department
ITPO - AOC Helpdesk
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: d# u& c: j$ K0 K; a) CAcademic Qualifications
Bachelor’s degree in Computer Science, Management Information Systems, Engineering, related technical field.

Years of Experience
  t6 W5 w$ v/ y, VComputer Science, Management Information Systems, Engineering, related technical field or equivalent experience are preferable.

Type of Experience
7 u1 T1 ^' o$ V6 y% M. p: X; D8 D: HIT
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# g6 Q& p3 D& E: ~, NType of Opening
/ h: l( v0 m3 P5 X" _& @1 C5 E8 F" GFull Time

Location
Guangzhou, China