急招Assistant Manager, Contact Centre (Email Written) - 英文书信组专员

Amy_Xian

大家好,公司是著名外资银行,福利待遇较好.
以下是这个职位的JD,请有兴趣的同学尽快发简历到以下邮箱: amy.xian@farorecruitment.com

Job Duties:
5 a3 R$ D+ ^  }" y0 X- Collect relevant product and service information and provide accurate and high quality response;
+ q* D* n$ C- u# w% |0 S4 i9 Kto customer's written enquiries via phone, emails and letters;
: m& B" N+ `& F' a& P+ A- i- Deliver prompt response to customers within established turnaround standards;
& j- }9 x( e1 x8 @5 D  B- Actively turn customer enquiries into sales, cross-selling and referral opportunities;
- Imply from common customer enquiries to make recommendations on service and sales delivery as well as customer and marketing communications.

Requirements:
0 \" ?$ U8 Q# g; C6 L, t5 K- A bachelor holder, English or relative discipline are preferable;
- Fluent and pure Cantonese;
- Excellent spoken and written communication skills in English and creative problem solving abilities;
- Good knowledge in personal financial services and experiences in general customer services and sales is preferable;
- PC literacy and exposure to email handling;
- Excellent customer orientation mindset;
$ m# S* H7 [) C2 z- Attention to details;
4 w8 Y* X0 r& j* y- 2010 & 2011 intern is welcomed.
3 P, F$ d# X* e$ B) N3 B
: c' E) I: A  a1 q7 }Working Time:
- Rotating day shift (9:00-18:00),from Monday to Saturday;
! W0 ~" @- q  X  w: M0 M- 8 hours per shift,average 40 hours per week.