【Ebay/Paypal】热招粤语Customer Support Agent----上海

xiaomaoyun

该职位为公司正式员工，全职工作，所以应聘者必须已经毕业，欢迎2010年毕业生及之前毕业的同学前来应聘，暂未毕业的同学请关注公司实习职位，谢谢！
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" D# z& q# r' ?# U+ E& v1 T+ I  f投递简历方式：
Name: helen
Mail: [email protected]
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投递简历请注意：
1、请在正文中写明教育经历，格式如：2006.9–2010.6 上海外国语学院 英语 本科
' X% u0 |9 j; t  Y0 \( Z; D2、请将中英文简历以word格式放在附件中；
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3 o9 T1 ]5 d) o( f4 l职位要求是怎样的：
( o2 w! X' P' T% _该职位对大学专业及工作经验无特殊要求，只要您是正规院校本科以上学历即可，但是语言要求和综合素质要求非常高，因为我们的客户大部分是外籍人士，且主要通过电话沟通，所以语言能力是第一道门槛，综合素质主要是指解决问题能力、逻辑思维能力、人际沟通能力、语言表达能力、团队合作能力等，至于职位所需知识，我们认为只要语言和综合素质过关，知识的获得并不难，我们会给予新进员工规范的职前培训，且不会因为培训与员工签订任何附加协议，也不会因为培训薪资打折。
1、普通话标准；
2、英语四级及以上水平；
3、大专及以上学历；
4、耐心、细致，良好的沟通、倾听、电话应对技巧；
) k8 Q6 K/ K1 d# W0 K5、有客户服务行业工作经验者优先考虑；
; K/ |. K7 ], W7 {  R6、熟练操作MS office word及outlook；
1 a" ]2 X. x+ _* X+ s' ?/ U7、具有团队合作精神；
8、有呼叫中心从业经验者优先。
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/ B) C" V( G& a9 l, v. o职位的薪资待遇是怎样的：
候选人一旦接到书面offer，即将成为公司的正式员工，应届生薪资待遇均在市场均价之上，且提供社保金、住房公积金、补充医疗保险、生活补贴、健身基金、培训基金、季度奖金、年底双薪……等多项福利。

( m+ g( d  A# f+ gCustomer Support Agent  - Cantonese Speaker  广东话客户服务代表                 

I.        GENERAL SUMMARY
Respond to customer (either in Hongkong or other Cantonese speaking area) inquiries via telephone communication and email transmission in an efficient and effective manner in Cantonese and/or English.  Customer Service Agents support and troubleshoot Product issues as well as assist in determining resolution for customers.  Investigation of customer accounts, transaction logs, bank accounts, bank statements and other customer specific information is used to resolve issues.  

8 E& V6 b9 P7 T* f& L7 [# d& x3 V; ~II.        SPECIFIC DUTIES
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: o, o( \8 Q3 w$ I1.        Respond to inbound service requests via telephone and email inquiries routed to Customer Support.
* r0 {1 Q( }( i8 y2.        Assist prospective customers with product information and site navigation in Cantonese and English.
. T! Q6 u1 h; f' _* m* P- D! M3.        Exercise judgment in the examination, interpretation, and decisions concerning the resolution of problems and activities to prevent monetary losses as they relate to product functionality.
5 t0 ^( i( B/ g# \- G4.        Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and customer care issues.
3 z' y; ~, V+ f( G/ _9 p5.        Accurately record customer trends using the online tracking tool.
  Y2 Z( x8 L3 ^6.        Perform related duties as assigned.
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% q3 [5 ~! n7 J' S% w- nJob Requirements
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) V% l9 P' A+ |; w2 r4 j1.        Good Cantonese speaking capability.  Native Cantonese preferred.
6 v% \2 Y7 f2 ]2.        Good oral and written English skills.
3.        Diploma holder or equivalent work experience preferred.
4.        6 months experience in a customer support environment preferred.
( C1 K; }( C. K/ M8 }5 ~% p+ z) v' h5.        Experience in an Internet company, financial institution or transaction processor preferred.
, v" D" G0 o. M/ O. j6.        Strong proficiency with Microsoft Office and the Internet, including the ability to explain Internet functionality to customers via telephone or email.
7.        Ability to function in multiple telephone and email queues covering several product lines.
8.        Ability to communicate effectively via telephone by utilizing active listening and clearly speaking to customer.
" V8 Q6 W9 L9 {; s+ g% }7 T4 P9.        Ability to communicate effectively via email transmission by utilizing proper grammar and punctuation skills.
" b( i: K/ S/ u+ U* Q# F: c10.        Ability to develop and maintain professional working relationships with co-workers and peers.

xiaomaoyun

有兴趣的毕业的学生抓紧时间哦