汇丰环球招聘英文书信组专员，月薪4k,欢迎优秀2011届应届生

cimass

Job Duties:
- Collect relevant product and service information and provide accurate and high quality response;
to customer's written enquiries via phone, emails and letters;
& {5 V7 b. T! I- Deliver prompt response to customers within established turnaround standards;
- Actively turn customer enquiries into sales, cross-selling and referral opportunities;
- Imply from common customer enquiries to make recommendations on service and sales delivery as well as customer and marketing communications.
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" N. I7 o( z3 V' n5 Q% XRequirements:
8 `2 B& N; {; P+ `, z% H- A bachelor holder, English or relative discipline are preferable;
, F% v. F$ b4 U" T- Fluent and pure Cantonese;
- Excellent spoken and written communication skills in English and creative problem solving abilities;
  z  t6 f6 f# O* d# L% K9 N8 h- Good knowledge in personal financial services and experiences in general customer services and sales is preferable;
& t7 k* c  C- v5 k( p' v4 |- PC literacy and exposure to email handling;
- Excellent customer orientation mindset;
- K( ?+ U4 i) n* I9 G2 b: e* z9 @- Attention to details;
7 ?7 t- A  `% I+ l" d" t4 e  z" O- 2011 intern is welcomed.
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% Y- k  I; [6 EWorking Time:
, @/ e7 J/ j8 M/ o! h# X- Rotating day shift (9:00-18:00),from Monday to Saturday;
- 8 hours per shift,average 40 hours per week.
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% o4 _2 V( t- U1 X简单一句话：有较好客服意识，
粤语纯正，不能有口音。
Smart。优秀的英文商务写作能力。
欢迎优秀2011应届毕业生或有一定工作经验的朋友加入。
工作地点：广州
有意者请将简历发至capricorn_wendy@live.cn
或MSN联系本人
（近半年有投过汇丰简历的童鞋朋友，请勿重复投递）


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