汇丰环球招聘英文书信组专员，月薪4k,欢迎优秀2011届应届生

cimass

Job Duties:
- Collect relevant product and service information and provide accurate and high quality response;
* a) ]" N. G2 a1 A9 kto customer's written enquiries via phone, emails and letters;
- Deliver prompt response to customers within established turnaround standards;
- Actively turn customer enquiries into sales, cross-selling and referral opportunities;
% d+ Q: n! L, _- Imply from common customer enquiries to make recommendations on service and sales delivery as well as customer and marketing communications.
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$ A+ `' d; e6 n0 ]- ]: jRequirements:
- A bachelor holder, English or relative discipline are preferable;
/ ^- t1 D+ N* \; I( o3 j- M- Fluent and pure Cantonese;
6 G3 v; N) g+ z, P, W& d- Excellent spoken and written communication skills in English and creative problem solving abilities;
. c8 N0 w, p. X- Good knowledge in personal financial services and experiences in general customer services and sales is preferable;
0 W$ F; T$ W- f) P5 a9 p- PC literacy and exposure to email handling;
- Excellent customer orientation mindset;
- Attention to details;
  M+ V* r6 M7 U$ A% j- 2011 intern is welcomed.
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Working Time:
- Rotating day shift (9:00-18:00),from Monday to Saturday;
- T( v8 e+ Z. K( I# [6 t4 C- 8 hours per shift,average 40 hours per week.
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) \/ h( l! [# ?- Q) f3 |/ p简单一句话：有较好客服意识，
粤语纯正，不能有口音。
Smart。优秀的英文商务写作能力。
2 t9 {7 b+ c* f  g3 D! v9 f欢迎优秀2011应届毕业生或有一定工作经验的朋友加入。
; M" h' s# b4 M1 V/ x; p. ^7 J工作地点：广州
% b9 F  F9 j# Q3 j; z' S有意者请将简历发至capricorn_wendy@live.cn
1 \* V$ d! p& V4 e或MSN联系本人
$ A9 b. p+ R- P: b（近半年有投过汇丰简历的童鞋朋友，请勿重复投递）
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