汇丰环球招聘英文书信组专员，月薪4k,欢迎优秀2011届应届生

cimass

Job Duties:
8 L4 e9 M; A. I/ @* j- Collect relevant product and service information and provide accurate and high quality response;
9 r4 x3 n1 s' W  I/ l, ?- ?& N7 r  n( Nto customer's written enquiries via phone, emails and letters;
- Deliver prompt response to customers within established turnaround standards;
- Actively turn customer enquiries into sales, cross-selling and referral opportunities;
" r$ g: G6 v9 T5 j. U* M0 m& E3 y: |- Imply from common customer enquiries to make recommendations on service and sales delivery as well as customer and marketing communications.
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/ b+ z& b- R! f6 R& rRequirements:
- A bachelor holder, English or relative discipline are preferable;
- Fluent and pure Cantonese;
- Excellent spoken and written communication skills in English and creative problem solving abilities;
; Q9 H+ h% y6 c- Good knowledge in personal financial services and experiences in general customer services and sales is preferable;
- PC literacy and exposure to email handling;
/ Y8 [  j: F( Q- Excellent customer orientation mindset;
- Attention to details;
8 ~- o  [" H& Y/ \$ m- 2011 intern is welcomed.
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Working Time:
- P7 b8 s6 ]* d0 c% N- Rotating day shift (9:00-18:00),from Monday to Saturday;
1 V4 z$ t7 }  Y" Z  n- 8 hours per shift,average 40 hours per week.
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* K4 C* w6 a2 N9 b; t( b: [* s: M简单一句话：有较好客服意识，
/ }3 G- @# L# P7 r粤语纯正，不能有口音。
0 U4 v: f, z3 H/ j+ X0 HSmart。优秀的英文商务写作能力。
/ t' R8 p/ }& m; `  \% ]$ G) g6 o# O) N  E欢迎优秀2011应届毕业生或有一定工作经验的朋友加入。
工作地点：广州
* k. T' j" K" S7 \* I) u% @% |有意者请将简历发至capricorn_wendy@live.cn
或MSN联系本人
  b, J. s0 w# X- P9 A（近半年有投过汇丰简历的童鞋朋友，请勿重复投递）

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