汇丰环球招聘英文书信组专员，月薪4k,欢迎优秀2011届应届生

cimass

Job Duties:
3 E4 x# E& M, P  ~1 d9 s; o- Collect relevant product and service information and provide accurate and high quality response;
' v8 x4 _! Q- Y" Vto customer's written enquiries via phone, emails and letters;
- Deliver prompt response to customers within established turnaround standards;
- Actively turn customer enquiries into sales, cross-selling and referral opportunities;
- Imply from common customer enquiries to make recommendations on service and sales delivery as well as customer and marketing communications.
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Requirements:
- A bachelor holder, English or relative discipline are preferable;
8 ^6 {( N) f9 S; ~+ ]; |6 b- Fluent and pure Cantonese;
- Excellent spoken and written communication skills in English and creative problem solving abilities;
- Good knowledge in personal financial services and experiences in general customer services and sales is preferable;
, Z, M+ i- y4 C4 D! X* c9 g$ B- PC literacy and exposure to email handling;
$ {9 e0 l" |9 `0 f5 l- H$ ^- Excellent customer orientation mindset;
: z& {( i2 w. X8 b# g' k- Attention to details;
- 2011 intern is welcomed.

Working Time:
- Rotating day shift (9:00-18:00),from Monday to Saturday;
  e  O  A2 ?4 t& U, S- 8 hours per shift,average 40 hours per week.

- _7 \1 I  p. }6 B; ~9 p8 N简单一句话：有较好客服意识，
粤语纯正，不能有口音。
Smart。优秀的英文商务写作能力。
' c. d8 Q  L' ^: C4 @+ ~- ]欢迎优秀2011应届毕业生或有一定工作经验的朋友加入。
工作地点：广州
有意者请将简历发至capricorn_wendy@live.cn
$ ~1 ~( D" M3 E0 i% x或MSN联系本人
# |- k; q1 l! f* R- x（近半年有投过汇丰简历的童鞋朋友，请勿重复投递）
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