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Job Duties:
8 L4 e9 M; A. I/ @* j- Collect relevant product and service information and provide accurate and high quality response;
9 r4 x3 n1 s' W I/ l, ?- ?& N7 r n( Nto customer's written enquiries via phone, emails and letters; 0 ?1 N1 d1 f# [& Y) j
- Deliver prompt response to customers within established turnaround standards; 0 S: b$ L2 L6 u2 i( K
- Actively turn customer enquiries into sales, cross-selling and referral opportunities;
" r$ g: G6 v9 T5 j. U* M0 m& E3 y: |- Imply from common customer enquiries to make recommendations on service and sales delivery as well as customer and marketing communications.
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/ b+ z& b- R! f6 R& rRequirements: 3 I; l1 e$ p5 g0 ^4 I+ O. H; d
- A bachelor holder, English or relative discipline are preferable; ' R" ^5 ?2 @5 n" j! l
- Fluent and pure Cantonese; 3 w2 [% I( d) S+ b& r+ R6 L
- Excellent spoken and written communication skills in English and creative problem solving abilities;
; Q9 H+ h% y6 c- Good knowledge in personal financial services and experiences in general customer services and sales is preferable; / W* s; Z" t2 N9 {+ x/ a
- PC literacy and exposure to email handling;
/ Y8 [ j: F( Q- Excellent customer orientation mindset; 6 I4 @' f( a- G1 @9 L' w+ r
- Attention to details;
8 ~- o [" H& Y/ \$ m- 2011 intern is welcomed.
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Working Time:
- P7 b8 s6 ]* d0 c% N- Rotating day shift (9:00-18:00),from Monday to Saturday;
1 V4 z$ t7 } Y" Z n- 8 hours per shift,average 40 hours per week.
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* K4 C* w6 a2 N9 b; t( b: [* s: M简单一句话:有较好客服意识,
/ }3 G- @# L# P7 r粤语纯正,不能有口音。
0 U4 v: f, z3 H/ j+ X0 HSmart。优秀的英文商务写作能力。
/ t' R8 p/ }& m; ` \% ]$ G) g6 o# O) N E欢迎优秀2011应届毕业生或有一定工作经验的朋友加入。# L. |6 S3 R7 x+ ^; ]6 B
工作地点:广州
* k. T' j" K" S7 \* I) u% @% |有意者请将简历发至capricorn_wendy@live.cn% O( h% x8 n7 k# M
或MSN联系本人
b, J. s0 w# X- P9 A(近半年有投过汇丰简历的童鞋朋友,请勿重复投递)$ i$ f( _5 D$ R$ t7 p* {$ _
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