汇丰环球招聘英文书信组专员，月薪4k,欢迎优秀2011届应届生

cimass

Job Duties:
- Collect relevant product and service information and provide accurate and high quality response;
, H7 h, h  q2 z) U+ eto customer's written enquiries via phone, emails and letters;
$ s2 Q! e: b* |3 g1 N- Deliver prompt response to customers within established turnaround standards;
' P- C9 u/ x: p- Actively turn customer enquiries into sales, cross-selling and referral opportunities;
' h1 y" m$ z0 s# b- Imply from common customer enquiries to make recommendations on service and sales delivery as well as customer and marketing communications.
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; H9 @4 z/ N: x7 CRequirements:
0 O6 G7 h: j0 ?  |- A bachelor holder, English or relative discipline are preferable;
- Fluent and pure Cantonese;
- Excellent spoken and written communication skills in English and creative problem solving abilities;
- Good knowledge in personal financial services and experiences in general customer services and sales is preferable;
6 _% c* ?; w7 R9 T- PC literacy and exposure to email handling;
- Excellent customer orientation mindset;
- Attention to details;
( D: x2 M' ]7 y$ Z3 |, W3 T- 2011 intern is welcomed.

. `6 b3 X; Q/ D. CWorking Time:
- Rotating day shift (9:00-18:00),from Monday to Saturday;
- 8 hours per shift,average 40 hours per week.

简单一句话：有较好客服意识，
粤语纯正，不能有口音。
Smart。优秀的英文商务写作能力。
: o8 b* A5 ^- R) @$ ]; b% M欢迎优秀2011应届毕业生或有一定工作经验的朋友加入。
$ W4 K' J5 R# V6 o0 ]" }, O3 {工作地点：广州
, m6 Z; M" x( O+ F2 c; e! N有意者请将简历发至capricorn_wendy@live.cn
或MSN联系本人
（近半年有投过汇丰简历的童鞋朋友，请勿重复投递）

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