汇丰环球招聘英文书信组专员，月薪4k,欢迎优秀2011届应届生

cimass

Job Duties:
- Collect relevant product and service information and provide accurate and high quality response;
% m* N) `5 _, ?6 M, m4 z0 a9 j" k  Zto customer's written enquiries via phone, emails and letters;
- Deliver prompt response to customers within established turnaround standards;
- Actively turn customer enquiries into sales, cross-selling and referral opportunities;
$ d4 ?! E5 m/ \% y8 n) ]# o5 c- Imply from common customer enquiries to make recommendations on service and sales delivery as well as customer and marketing communications.
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Requirements:
  v1 A& s; O2 X* y5 ?" r. T- j- A bachelor holder, English or relative discipline are preferable;
+ Q$ f& p$ e9 W! T- ~/ v- Fluent and pure Cantonese;
5 P! v% t' S. ?- B' w) ~1 y8 m- Excellent spoken and written communication skills in English and creative problem solving abilities;
- Good knowledge in personal financial services and experiences in general customer services and sales is preferable;
- PC literacy and exposure to email handling;
- Excellent customer orientation mindset;
- Attention to details;
- 2011 intern is welcomed.

Working Time:
4 ], ~9 y4 y* d7 Z. b- Rotating day shift (9:00-18:00),from Monday to Saturday;
( ~2 V. v% ?8 u# `) N  C- 8 hours per shift,average 40 hours per week.

简单一句话：有较好客服意识，
$ u: f+ P- s; q$ T5 I* R4 f& K% N  H粤语纯正，不能有口音。
# s) S; H4 H: o8 ~, o- E* E3 }Smart。优秀的英文商务写作能力。
! n6 z$ `; p* t$ [" g欢迎优秀2011应届毕业生或有一定工作经验的朋友加入。
工作地点：广州
有意者请将简历发至capricorn_wendy@live.cn
或MSN联系本人
1 w: L8 @( b) E（近半年有投过汇丰简历的童鞋朋友，请勿重复投递）
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