年终总结注意事项

得意缘

Managers commonly get derailed from the ideal developmental focus in year-end reviews by their own personal psychological challenges. It happens in these ways:
年终总结，管理人员通常会因为个人的心理挑战而绕过理想的个人发展重心。表现在下面几个方面：
　　--Conflict avoidance: A fear of conflict can lead you to avoid difficult--and also meaningful--performance discussions with your subordinates. That fear of conflict can arise from deep-seated personal issues, a lack of skills for managing conflict or both.
　　冲突避让：担心冲突，会使得你想要避免与下属进行个人工作表现的讨论，这比较难以启齿但却很有意义。这种冲突忧虑情绪源自根深蒂固的个人问题，或是缺乏管理冲突的能力，或是两者兼有之。
　　--Need for approval: A strong need for approval often goes hand in hand with conflict avoidance. Managers approach their roles as a vehicle for acceptance and admiration more often than is commonly acknowledged. If you seek affirmation from your employees, even unconsciously, you may be sacrificing longer-term development and performance in favor of short-term comfort and acceptance. At the same time, your inability to put your own needs aside makes it difficult to earn subordinates' trust and respect.
　　认同心理：强烈的认同需求与冲突避让情绪形影相随。管理人员扮演的角色，比起大众普通认同的管理机制，更像是接受和赞许的工具。如果你想要从员工处寻求肯定，即使是无意识的情况，你也可能是在牺牲长期的发展和表现来换取短期的安慰和接受。同时，因为你无法做到将自己的需要置之不理，你就很难赢得下属的信任和尊重。
　　--Mistrust: Your overall mistrust of people and their motives may make you think that employees don't want to hear corrective feedback, can't take it in and won't use it constructively. If you have a high level of mistrust, you may be convinced that people in general are incapable of changing, are motivated by fear and learn only by being punished.
　　不信任：你对别人和他们动机的完全不信任，会使得你认为员工不愿意听到改善性的意见反馈，会认为他们无法真正接受，也不会建设性地利用起来。如果你对别人有这么强烈的不信任，你可能会认为一般人都无法改变，只有恐惧才能成为动力，只有惩罚他们才能学会。
　　--Lack of self-awareness: An inabilityto acknowledge your own motives and goals for the year-end review can mean mixed messages for your employees, sabotaging the process. For example, by denying your own negative feelings toward a subordinate, you may force the review into a developmental framework that's frustrating for both you and the employee, who really needs to be managed out of the organization. At the other extreme, you could be hijacked by your own feelings of disappointment or envy and end up attacking an employee.
　　缺乏自我意识：无法承认你自己年终总结的动力和目的，也就意味着你的下属的总结中信息混杂，这样会妨碍整个总结的进程。比如说，你不承认内心对某位下属的负面情绪，可能会使总结变成发展框架，而这位下属真正需要的却是团队之外的个人管理，这样只会让下属和你自己都崩溃抓狂。另一种极端，是你被内心的失望或嫉妒情绪操控，最后以攻击某位员工收场。
　　Work on the following core psychological skills and you will increase the benefit you and your employees get from the reviews you must give this year:
　　在下面的这些核心心理能力上下点功夫，提高你和员工的年终总结效益：
　　--Empathy:I take empathyto mean an accurate understanding of another's emotional experience. Empathy toward your employees starts with your reviewing your own experiences receiving feedback. It always pays to be able to put yourself in the other person's shoes. Be guided by an understanding that people generally overestimate their own performance. We humans are hard-wired to maintain a positive self-image, and we tend to reject painful criticism. Your empathy increases when you deliberately seek to grasp what motivates people, what career goals are most important to them, what kind of standards they set for themselves and how they react to not living up to those standards. Empathy will enable you to craft each review message in a way that motivates each person to grow.
　　感同身受：感同身受，意味着准确理解别人的情感经历。要想实现与员工的感同身受，首先你要总结自己的经历并收到反馈。换位思考，替别人着想，这都是值得的。你的指导思想是人们通常会高估自己的表现。人类的一种本能是维持正面的个人形象，我们拒绝让人难受的批评。当你特意去找寻和理解，他们的动力，他们最重要的职业目标，他们为自己定的标准，以及在标准没实现时他们的反应，这些都会让你越发感同身受。感同身受会让你吸收每一份总结里的信息，并能以此来促进每个人的成长。
　　--Trustworthiness: Without trust, the year-end review is dead on arrival. The effective review depends on trust; it is also a prime opportunity to build trust. Work on your trustworthiness to make the review process more productive for all concerned. Do you consistently have your employees' best interests in mind? Do you follow through on your commitments to facilitate their development? Will you act in ways that go beyond your self-interest? Take time to look in the mirror and consider whether others see you as trustworthy.
　　值得信赖：没有信任的年终总结是行不通的，有效的年终总结需要彼此的信任，也是建立信任的最佳时机。增加自己的可信赖度，对所有人而言，年终总结过程都会更有效率。你有没有把员工的最佳利益放在心上？你有没有遵守承诺实现他们的发展？你会不会做出超出自身利益的行为？认真反思，想想在别人的眼里，你是不是值得信赖的一个人。
　　--Self-knowledge:It isn't easy to keep your own personal likes and dislikes out of your objective assessment of someone else's work, achievements or failures. You need to be scrupulouslyhonest with yourself, confronting your own needs, motives and biases whenever you approach your employees. Take the time to reflect on your own experience receiving reviews to guide you to a better understanding of your strengths and weaknesses in the process. When you have strong personal feelings about an employee, you may want to consult trusted colleagues to get a different perspective.
　　自知之明：想要屏蔽个人喜好的影响，客观评估别人的工作、成就和失败其实很难。不管什么时候和员工打交道，你都要对自己特别诚实，直面自己的个人需求、动机和偏见。花点时间来反思一下自己做年终总结的经历，这样可以指导你对自己的优势和弱点有更好的理解。如果你对某个员工有强烈的个人情绪，那就可能需要跟其他信得过的同事商讨一下，这样你会得到不同视角。
　　Going at the year-end performance review ritual with a fresh psychological perspective is a quick way to increase your payback from all the hours you will spend writing, reviewing and delivering important information. This year, acknowledge the strong emotions reviews elicit in you, as the giver, and in each person who receives the formal feedback. Develop your own empathy, trustworthiness and self-knowledge to enable yourself to strike a better balance between the evaluative and developmental aspects of the review. Your skill in laying out a path for better performance, identifying the employee's core barriers to achieving his or her performance goals and providing ongoing assistance will enable you to both get the most from year-end reviews and grow as an authentic leader.
从一个全新的心理视角来进行年终工作表现总结，是一个很快增加回报率的方法，让你在总结上花费的写作、审查和发表信息的时间劳有所获。今年的年终总结，认识到自己内心的强烈情感总结，会使得每个人都能收到正式的反馈。感同身受，值得信赖，自知之明，这些都能更好地帮你实现总结的评估和发展两方面的平衡。对更好工作表现的规划能力，认识到员工在实现工作目标时遇到的主要绊脚石的能力，以及为他们提供持续协助的能力，都能使得你们双方从年终总结中收获最多，使你成长成一个真正的领导者。
以上是北京新东方学校针对于年终总结的一些注意事项，希望对大家有帮助。