IBM ISC AM的Software Asset Tracking

可爱小虫←male

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Asset Administrator, Hardware Asset Tracking


High Level Responsibilities
) C$ F9 {8 y7 r•        Create new assets in SMS based on orders placed by Order Specialists and informa-tion on completed Equipment Delivery Confirmation (EDC) forms
•        Update individual asset records in SMS as a result of move/add/change (MAC) activ-ity
•        Contact on-site where full details have not been outlined on the Equipment Delivery Confirmation or MAC forms
: Y2 a' A9 L6 ]7 m5 P•        Deactivate assets that are no longer in use, based on information provided by dis-posal groups
! A7 e; Q% c, V; F; Q•        Produce the monthly billing reports for the customers supported, where applicable
9 R! H" x8 _* w1 v•        Monitor and action all logged calls within agreed timeframes
  `' n# b' p, Y8 s' k" U4 A•        Accurately record the effort involved for updating SMS within the call logging system
0 z4 P6 W& ~; R5 T3 x3 S•        Work with referral groups to resolve incomplete calls referred to the IRM AM call log-ging queue
•        File asset paperwork according to documented filing conventions

1 m' {% Z3 o4 S, m4 k% K; P; |Scope of Authority
•        N/A

5 U% x- }' o/ W& P4 h& D! VScope of Accountability
•        Monthly Performance Metrics reflect timely asset updates in the database and issue resolution
% [- G0 a9 j( L$ ^) m•        Team procedures accurately reflect the activities of the team and are adhered to by the team
: B1 p: T* M+ M* \1 v- ^•        All end-user queries made to the IRM Hardware Asset Tracking team are actioned in a timely manner
+ j9 d. d, y6 g. y+ R! y; i1 x•        Maintain stability and integrity of the baseline asset records for all trackable assets in the asset database
1 m3 v( o! u8 P1 ^  t' V; ?' @9 Z•        Provide Scheduled and Ad Hoc Reporting to the Account

8 j, B9 f& V( vReporting Line
•        Directly to IRM Hardware Asset Tracking Manager and Team Leader
( r, D) A5 k  F•        Support Delivery Teams for the maintenance of data integrity
•        Financial Owners regarding asset adds/retirements
2 O3 v" Q) _" B" p2 ?2 q•        Third parties to the Contract


# |. ]$ G& k* \; y: D7 dDesired Experience / Knowledge
4 `* C9 r& U, S) x0 X& E7 p4 u, w' B•        ability to follow work instructions and work unsupervised
. I- k! O  Y4 N, F9 w) }  \) Z•        previous asset reconciliation experience
•        understanding of reporting
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Skills Required

•        good communication skills (verbal and written)
! S! [/ ?# b- g* X•        strong Microsoft Excel skills
•         team-oriented working style and focus on objectives and achievements
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