汇丰环球招聘英文书信组专员，月薪4k,欢迎优秀2011届应届生

cimass

Job Duties:
- Collect relevant product and service information and provide accurate and high quality response;
to customer's written enquiries via phone, emails and letters;
; Z3 {" D2 C" w# i: u! i- Deliver prompt response to customers within established turnaround standards;
- Actively turn customer enquiries into sales, cross-selling and referral opportunities;
* K: }# k3 J3 |, x! D3 ^- Imply from common customer enquiries to make recommendations on service and sales delivery as well as customer and marketing communications.

Requirements:
- A bachelor holder, English or relative discipline are preferable;
- Fluent and pure Cantonese;
- Excellent spoken and written communication skills in English and creative problem solving abilities;
- Good knowledge in personal financial services and experiences in general customer services and sales is preferable;
* t' M, o$ N; k- PC literacy and exposure to email handling;
- Excellent customer orientation mindset;
1 n8 W: i8 ?$ N2 w& i9 o- Attention to details;
5 s1 }) y+ X1 v3 b- y5 Z. i$ g4 G- 2011 intern is welcomed.

Working Time:
- Rotating day shift (9:00-18:00),from Monday to Saturday;
- 8 hours per shift,average 40 hours per week.

简单一句话：有较好客服意识，
粤语纯正，不能有口音。
Smart。优秀的英文商务写作能力。
) c0 F7 Z* A9 O( y欢迎优秀2011应届毕业生或有一定工作经验的朋友加入。
$ z4 W+ ?8 J) Q* _% n' [+ O4 k工作地点：广州
4 i$ i2 y1 _# ~. `9 q8 I/ ]有意者请将简历发至capricorn_wendy@live.cn
0 d' L. a- z( E$ W或MSN联系本人
（近半年有投过汇丰简历的童鞋朋友，请勿重复投递）
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