汇丰环球招聘英文书信组专员，月薪4k,欢迎优秀2011届应届生

cimass

Job Duties:
- Collect relevant product and service information and provide accurate and high quality response;
% Y# V1 V4 B- z& q. d. Gto customer's written enquiries via phone, emails and letters;
/ \8 Y" U! }$ M' U: ?) _- Deliver prompt response to customers within established turnaround standards;
- Actively turn customer enquiries into sales, cross-selling and referral opportunities;
, o9 E! k, ?1 [- Imply from common customer enquiries to make recommendations on service and sales delivery as well as customer and marketing communications.

Requirements:
- A bachelor holder, English or relative discipline are preferable;
/ H  E0 S0 }. F& }: {2 {( y  Z) R- Fluent and pure Cantonese;
8 v% y7 N8 ]/ Y( u7 T- Excellent spoken and written communication skills in English and creative problem solving abilities;
. Y6 {8 k( H2 e9 i9 I& C7 S& A- Good knowledge in personal financial services and experiences in general customer services and sales is preferable;
- PC literacy and exposure to email handling;
- Excellent customer orientation mindset;
6 J" C# @* O) G- Attention to details;
& V; e. l8 C6 U5 V8 E4 r/ j: W- 2011 intern is welcomed.
' o; m9 K  n9 u/ Y1 c$ z
" g! J/ S4 O! T7 C9 y0 XWorking Time:
- Rotating day shift (9:00-18:00),from Monday to Saturday;
( e! U: Y( g% f' A- 8 hours per shift,average 40 hours per week.

6 ]& k* v4 ]8 ~' h; N简单一句话：有较好客服意识，
. k3 E1 Q" P4 j+ I) w粤语纯正，不能有口音。
Smart。优秀的英文商务写作能力。
  H& Z5 R. J% v欢迎优秀2011应届毕业生或有一定工作经验的朋友加入。
" Z/ K+ ]0 s' Q9 N: B工作地点：广州
+ H1 r5 p% E1 Q1 Q, m& q/ Z有意者请将简历发至capricorn_wendy@live.cn
或MSN联系本人
（近半年有投过汇丰简历的童鞋朋友，请勿重复投递）