汇丰环球招聘英文书信组专员，月薪4k,欢迎优秀2011届应届生

cimass

Job Duties:
3 `5 ^3 P! m0 L* v- Collect relevant product and service information and provide accurate and high quality response;
4 X( u1 |! L; nto customer's written enquiries via phone, emails and letters;
% u0 _% b' T3 P- Deliver prompt response to customers within established turnaround standards;
- Actively turn customer enquiries into sales, cross-selling and referral opportunities;
- Imply from common customer enquiries to make recommendations on service and sales delivery as well as customer and marketing communications.
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Requirements:
6 S# a- h8 a$ \3 g0 S. S9 |+ k- A bachelor holder, English or relative discipline are preferable;
- Fluent and pure Cantonese;
- Excellent spoken and written communication skills in English and creative problem solving abilities;
1 j; g. ?" @/ r1 E1 M% i/ f- Good knowledge in personal financial services and experiences in general customer services and sales is preferable;
( p7 [0 P0 t6 o6 o; |- PC literacy and exposure to email handling;
- Excellent customer orientation mindset;
" Y, C8 p# f4 i- Attention to details;
4 A; O: ?3 U3 b4 v6 k5 t' v- 2011 intern is welcomed.

* @: C% O# n: ~) r9 r& hWorking Time:
- Rotating day shift (9:00-18:00),from Monday to Saturday;
9 A8 g2 x, W+ z/ m6 U- z$ A/ [: `- 8 hours per shift,average 40 hours per week.

简单一句话：有较好客服意识，
4 j2 V, P  x* a% s粤语纯正，不能有口音。
Smart。优秀的英文商务写作能力。
欢迎优秀2011应届毕业生或有一定工作经验的朋友加入。
- T6 x3 }8 O2 R; S工作地点：广州
有意者请将简历发至capricorn_wendy@live.cn
0 ~0 t, P" v; e$ n, ?, \! \7 n; t& I或MSN联系本人
3 ^1 O# h" g6 ]4 X* ~（近半年有投过汇丰简历的童鞋朋友，请勿重复投递）

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