汇丰环球招聘英文书信组专员，月薪4k,欢迎优秀2011届应届生

cimass

Job Duties:
3 o! _. }+ Y. `- Q8 ], Q3 ]  y5 y- Collect relevant product and service information and provide accurate and high quality response;
to customer's written enquiries via phone, emails and letters;
( f+ K, p8 g8 s: m; j# T- Deliver prompt response to customers within established turnaround standards;
- Actively turn customer enquiries into sales, cross-selling and referral opportunities;
8 d9 J  P/ _( J8 X- Imply from common customer enquiries to make recommendations on service and sales delivery as well as customer and marketing communications.
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Requirements:
- A bachelor holder, English or relative discipline are preferable;
- Fluent and pure Cantonese;
- Excellent spoken and written communication skills in English and creative problem solving abilities;
. t4 u0 [- V7 o/ G1 x, Q; |- Good knowledge in personal financial services and experiences in general customer services and sales is preferable;
- PC literacy and exposure to email handling;
- Excellent customer orientation mindset;
- Attention to details;
5 x" f6 {% B& m7 f- 2011 intern is welcomed.

2 A  h6 h6 s$ c8 M, b. ?Working Time:
- Rotating day shift (9:00-18:00),from Monday to Saturday;
- 8 hours per shift,average 40 hours per week.

  c( i) X& X) g# a. I: E简单一句话：有较好客服意识，
粤语纯正，不能有口音。
1 l$ H8 c+ Z: [8 P! a, \Smart。优秀的英文商务写作能力。
6 P3 Q  Z  Y8 D/ t7 z- q欢迎优秀2011应届毕业生或有一定工作经验的朋友加入。
工作地点：广州
有意者请将简历发至capricorn_wendy@live.cn
或MSN联系本人
% w. i7 a1 T& n+ E' {8 }（近半年有投过汇丰简历的童鞋朋友，请勿重复投递）


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