急招聘Customer Service Officer

Amy_Xian

大家好,
现急招聘Customer Service Officer  (工作地点在:广州/佛山)，如有兴趣的同学请把简历发到以下邮箱：[email protected]

) ?+ G% [* J: ?4 J2 L9 a2 m7 y以下是职位介绍:

Requirements:
+ H1 K% D% f  l) }0 E" s• A Bachelor degree in any discipline.
8 Y5 D5 b' E; p2 d• Language requirement: English (fluent with neutral accent), Cantonese (fluent and a little accent is acceptable, but must understand Cantonese).
6 m% L5 d9 }1 t# E0 ~: u• Knowledge of bank account/ credit card integrated account/ internet banking/ mortgage products and services/commercial products
5 }9 w, D4 F0 S) h% [1 H• Good Tele-media selling and service skills.
* |* g0 f! a1 N( L& X. M% J• Effective communication and interpersonal skills.
• Good problem solving skills.
, T- l, H9 ]5 q! H1 E& q" D* |
Responsibilities:
• To provide a high quality service and sales for customers’ banking needs through proactive use of tele-media.
+ v5 @2 ]0 Q5 Q0 X  I• To complete the intake of specialized/packaged products such as MPF referrals, PIL etc.
3 A- _8 w( E- m! ^) @• To meet service performance standard by responding to customer enquiries and resolving customer problems/ complaints with care and efficiency through high quality customer service and appropriate flexibility.
6 |+ D+ }" U8 Y0 G3 d• To identify sales opportunities and proactively cross sells related services, such as insurance, credit services, integrated accounts, mortgage services and investment products, based on customer needs. While necessary, refers potential customers and prospects to SME Centers/ RMs accordingly.
& L7 z3 X( _. o* J+ z1 Y• To build and strength customer relationship with existing customers and establishes new relationship with potential customers through skillful telephone service.
: p' S' d# F, ?/ S• To meet/ exceed the call agent objective target on service quality, sales and productivity by continuously improving work efficiency. To keep up-to-date and self equipped via various e-learning and self development channels proactively.
/ n: b! t1 [9 Z3 j  f# I  c% \: Q1 k' z8 N• To support the objectives of sales and service excellence by participating actively in team activities to share good practice, information, ideas and techniques for work improvement.

weihua0722

呵呵