著名外资银行招聘电话客户服务专员-24小时轮班（全职）

Amy_Xian

大家好,以下是这个职位的JD,请有兴趣的同学尽快发简历到以下邮箱: [email protected]
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/ q2 O# A' \, s6 n基本要求：
3 {" {  F. g8 q- X0 a1.大专或以上学历；
2.具有至少1年以上工作经验,可接受2010年应届毕业生；
3.粤语母语水平;英语优秀水平,能与外国人进行日常交流；
4.优秀的沟通技巧，工作积极主动；
5.从事过客户服务工作的优先考虑；

工作职责：
2 x/ H& N+ `( O1 ^# o" v- r% n1.解决客户在使用公司服务过程中出现的疑难问题；
2.解决客户投诉；
3.为外国客户及香港客户提供优良的服务，保持客户的满意度；
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& Z# P# b3 o. PRequirements:
* T1 t0 {) L! V5 `1.A diploma or degree in any discipline.
2.Language requirement: English (fluent with neutral accent), Cantonese (fluent and a little accent is acceptable, but must understand Cantonese).
; ?2 L3 Q+ f% D6 X% K" `3.Knowledge of bank account/ credit card integrated account/ internet banking/ mortgage products and services/commercial products
4.Good Tele-media selling and service skills.
5.Effective communication and interpersonal skills.
$ k2 z! `! T" Q( u/ k+ d. M6.Good problem solving skills.
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Responsibilities:
5 A) u& y: X  L0 w/ D1.To provide a high quality service and sales for customers’ banking needs through proactive use of tele-media.
2.To complete the intake of specialized/packaged products such as MPF referrals, PIL etc.
3.To meet service performance standard by responding to customer enquiries and resolving customer problems/ complaints with care and efficiency through high quality customer service and appropriate flexibility.
4.To identify sales opportunities and proactively cross sells related services, such as insurance, credit services, integrated accounts, mortgage services and investment products, based on customer needs. While necessary, refers potential customers and prospects to SME Centers/ RMs accordingly.
3 z* n4 c) x- L0 j9 Q5.To build and strength customer relationship with existing customers and establishes new relationship with potential customers through skillful telephone service.
7 R/ \  ^  e% B$ o6 l8 |+ x6.To meet/ exceed the call agent objective target on service quality, sales and productivity by continuously improving work efficiency. To keep up-to-date and self equipped via various e-learning and self development channels proactively.
7.To support the objectives of sales and service excellence by participating actively in team activities to share good practice, information, ideas and techniques for work improvement.