资讯科技营运助理 (固定夜班, 工作地点:广州)

Amy_Xian

大家好,以下是这个职位的JD,请有兴趣的同学尽快发简历到以下邮箱: amy.xian@farorecruitment.com

Job Duties:

- To delivery IT Service desk related services to users and business partners via Voice or Email channels;

- To handle acceptable volume of user requests / calls and completes them in the specified Turn around Time;

- To identify the customer requirements accurately and user requests should be fully analyzed and processed by following the standards, procedures and policies;

- To work on feedback and ensure errors are not repeated;

- To identify and resolve complex issues on a day-to-day basis escalating if required to the relevant support areas and senior management;

- To acquire a thorough understanding of the process procedures, keep abreasting with changes made and provide quality services to the users.

Requirements:

- Bachelor's degree in Computer Science, Management Information Systems, Engineering, related technical field or equivalent experience are preferable;

- Minimum of one year's Information Technology/ IT Service desk experience or equivalent;

- Be excellent verbal and written communication skills;

- Be fluent in spoken English and Cantonese, knowledge of Putonghua will be an advantage;

- Be good written English for correspondence;

- Ability to build and maintain cordial relationship with users, peers and people at all levels utilizing diplomacy, judgment and interpersonal skills;

- Be good job commitment, able to perform the job according to provided procedure and work independently;

- Shift Pattern: fixed nightshift.